Recent Posts

Flood Zones and Your Home

5/27/2020 (Permalink)

After seeing the devastating floods in Mid-Michigan, you may be wondering if your home is a high flood risk. One way to know this is to determine if your home is located in a flood zone. Here are a few things you may wish to know about these zones and how they affect your home.

What Are Flood Zones

Flood zones are areas that exhibit geographic qualities that make them more prone to flooding. This may include being at the bottom of a watershed, coastal areas, areas near rivers, and areas that experience frequent storms. FEMA sets these risk levels and they should be marked on your local communities Flood Insurance Rate Map (FIRM), which you can look at by going to your local zoning office.

Is Flood Insurance Necessary

In the event your home is determined to be at risk by its position in a flood zone, you may be wondering what, if any, addition insurance will be required. The best way to determine this is to talk to your insurance agent about what is included in your existing plan, and if any supplemental plans are available for additional coverage. It is important to note than in many cases flood insurance is considered a separate policy.

How to Deal with a Flood in the Home

If a storm does cause flooding in your home, then it is best to contact a flood damage restoration service as quickly as possible. These professionals have the tools necessary to move large quantities of water and can also make any repairs your home may need. The restoration team can also check for any additional problems flood water may cause, such as potential mold growth.

As explained earlier flood zones are areas that exhibit geographic qualities that make them more prone to a flood. It is important to note that in some cases having a home inside a flood zone can affect your flood insurance coverage.

If your home does experience flooding, we are here to help! Our team has experience with flood damage and we will work hard to make it “Like it never even happened.”

Grease Fires

5/27/2020 (Permalink)

Grease fires are the most dangerous when it comes to cooking fires and are responsible for 1 in every 5 home fire deaths. Below are some tips on how to prevent and put out grease fires. These tips could help save your or a loved one's life.

Prevention

  • Before you start cooking make sure burner is cool and wipe up any spills.
  • Pay attention to heat ratings for cooking oil. Some oils can be heated more than others before catching fire so if you are cooking and notice the oil start to smoke that means it is close to catching fire.
  • As soon as you start to see it smoke carefully remove the pan from the heat source.
  • Avoid heating grease before putting food into it because when you drop food in it can make the grease splash out which in turn can cause grease burns or it can also hit the heat source and catch fire.
  • Carefully clean spills as soon as they happen by first removing food from heat source, turning off heat source, and waiting for burner to cool.
  • When deep frying make sure you use a pan or cooking container big enough.
  • Use a utensil that will allow you to put the food into the grease without dropping and without your hands coming close to the hot grease.
  • Use a screen that covers the pan to reduce the chance of splatters outside the pan.
  • If you are a new or inexperienced cook do not attempt to deep fry for the first time unless you have an experienced cook with you.
  • NEVER add water to grease.

Putting out a grease fire

  • Turn off source of heat
  • Do NOT pour water on it. Water and oil do not mix and when you add water it will sink right to the bottom and evaporate instantly, spreading flaming oil everywhere.
  • Attempt to remove all oxygen from the flame. Cover with another pot or baking pan.
  • If you cannot cover it, dump lots of baking soda on it.

If you have a grease fire, we are here to help! SERVPRO of Saginaw / Bay City specializes in fire and water damage restoration. We have the specific damage restoration training, personnel and equipment to restore your home quickly to pre-fire conditions.

After Flood Safety Tips

5/21/2020 (Permalink)

After the devastating floods in the Mid-Michigan area, we want to remind you that floods happen unexpectedly and can cause severe damage for your home or business. Storm damage through flooding can lead to property damage and ongoing mold problems, but the team at SERVPRO of West Sterling Heights has some tips to help:

Safety first. If you have standing water where electricity may be present, make sure that ALL electricity is turned off to the area to prevent electrocution. When in doubt, contact a professional to help disconnect power.

Do not wait. When you are dealing with water damage, it is important that you take immediate action so that you can rescue as much as you can. Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of West Sterling Heights arrives quickly and starts the water extraction process almost immediately.

The experts at SERVPRO of West Sterling Heights offer 24-hour emergency water damage service. Call 586-480-2400 to get connected with our team.

Fight mold. Getting your space dried out as quickly as possible is crucial to avoiding dangerous mold setting in. While things can dry out naturally, this is not guaranteed, and it may not be fast enough to prevent mold. Mold spreads quickly, so a minor mold infestation can quickly escalate into a major problem. We are dedicated to responding immediately when you contact us. A fast response lessens the damage, limits further damage, and reduces cost. SERVPRO has a scientific approach to drying that can help speed up the process and keep mold at bay.

Give your valuables some love. While not everything can be saved after a flood, you may be surprised at what can be salvaged. Let us remove your wet items from the flooded area and take them to our facility for restoration. SERVPRO of West Sterling Heights specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that cannot be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage.

Check for structural integrity. Sometimes a flood can compromise a building’s foundation. This can lead to bigger problems down the road if not addressed immediately. Contact a trusted contractor to assess your facility’s foundation after a flood to make sure it is in good condition and make the recommended improvements if necessary.

Flood damage after a storm can be devastating and stressful, but with help from the pros at SERVPRO of West Sterling Heights, you will soon have your life back “Like it never even happened.”

24/7 Emergency Water Damage Service

5/20/2020 (Permalink)

SERVPRO of West Sterling Heights can respond immediately to your commercial water damage emergency regardless of the size or scope of the damage.

There is never a convenient time for flooding or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we will be there fast with the help you need.

  • 24 Hour Emergency Service
  • Faster to Any Size Disaster
  • A Trusted Leader in the Restoration Industry with over 1,700 Franchises
  • Highly Trained Water Damage Restoration Specialists

We Answer the Phone Ready to help. 24 hours a day, 7 days a week.

Call Today 586-480-2400. We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of West Sterling Heights has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it is the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO

SERVPRO of West Sterling Heights specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We live and work in this community too. As a locally owned and operated business, SERVPRO of West Sterling Heights is close by and ready to respond to your flood or water damage emergency.

Flood Tips

5/19/2020 (Permalink)

Flooded area with flood sign and SERVPRO logo Here to Help with Flood Damage!

Floods rank as one of the most common and widespread disasters in the United States. Flooding can also result from plumbing failures, frozen pipes and damaged structures. Flood damage can affect your business operation in a variety of ways and can range in size from being isolated to a single room to entire floors being fully submerged. 

BEFORE A FLOOD

If an advanced Flood Warning has been issued, there are several precautions that can be taken to help minimize damage to certain areas of your business:

  • Turn off utilities at the main switches or valves if instructed to do so.
  • Disconnect electrical equipment and appliances.
  • Move vehicles out of low lying parking garages.
  • Raise elevators from bottom floor.

AFTER A FLOOD

Safety First!

  • Account that all employees are safe by establishing evacuation plans in advance, identifying areas outside the building that are designated meeting places. Assign select individuals to keep a list of their assigned team’s names and contact numbers in order to account for their whereabouts.
  • If water enters the building and evacuation becomes impossible, move to an upper floor, and wait for rescuers. While evacuating, avoid attempting to drive through floods or rising water, nearly half of all flash flood fatalities are auto-related.
  • Do not touch electrical equipment if you are wet or standing in water.
  • Do not walk through moving water. Even six inches of moving water can make you fall.
  • Use no open flames (there may be gas escaping from ruptured mains).
  • Avoid floodwaters. Water may be contaminated by oil, gasoline or raw sewage. Water may also be electrically charged.
  • Stay out of any building if it is surrounded by floodwaters.
  • Listen for news reports to learn if the community’s water supply is safe to drink.
  • Return only when authorities indicate it is safe.

SECURE THE PROPERTY

  • Contact local emergency officials.
  • Secure main entrances to building.
  • Alert Security company and Alarm company of the situation.

STABILIZE THE PROPERTY

  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Give priority to the protection of power plant and fire pumps, keeping them in service if at all possible.
  • Open basement or low-level windows to equalize water pressure on the building’s foundation and walls.
  • Begin water damage mitigation steps only if local emergency officials deem the structure safe to enter.
  • Notify your insurance agent or Risk Manager to determine insurance policy guidelines and steps to take.

If you have flood damage, we are water damage restoration specialists and are ready to restore your home back to pre-water damage condition. We are available 24/7 so that when a disaster strikes, we have your back. 

Roof Leak Prevention

5/18/2020 (Permalink)

We have all been told from time to time to “Be thankful you have a roof over your head.” When you become a homeowner, you realize how the roof plays a vital role in safeguarding your home from rain, wind, storms and extreme temperatures. Because of this, you should be paying close attention to your roof and making sure it is in great shape.  

Roof leaks happen, it is just what comes with being a homeowner. They are frustrating because of the damage it can cause to your home. It is also very common for roof leaks to do unnoticed for quite some time. Unfortunately, they are noticed when there is already a significant amount of damage done to your home.

As a homeowner, you need to be alerted to avoid these situations. Follow these tips for prevention measures:

  • Have regular roof inspections – Have a trained professional inspect your roof. This is essential in spotting early signs of roof damage.
  • Pay attention to roof flashings – Without good, secure flashings around chimneys, vents, wall/roof junctions, skylights, water can enter a home and cause damage to your walls, ceilings, insultation and even electrical systems.
  • Maintain gutters and downspouts – Gutters and downspouts that are full of leaves and debris will cause water to back up under your roof shingles causing potential leaks and water damage.
  • Do not block ventilation – Proper attic ventilation will help prevent structural damage caused by moisture and increase roofing material life.
  • Keep trees and bushes away – Leaves and falling limbs can cause moisture problems from algae and rot, damage to roof tiles and clogged gutters.

If your roof does happen to have leak and caused water damage to your home, do not hesitate to call us. We are water damage restoration specialists and are ready to restore your home back to pre-water damage condition. We are available 24/7 so that when a disaster strikes, we have your back.

Grilling Safety

5/18/2020 (Permalink)

What happens when the weather gets warmer day by day? Besides everyone being in better moods and enjoying the nice weather, it is the initiation of grilling season.

According to the National Fire Association, an average of 9,600 home fires involving grills, hibachis or barbecues occur every year. Gas grills contribute 7,900 homes fires a year while charcoal grills chip in 1,300.

It is always better to be safe rather than sorry. That is why it is important to brush up on grilling safety before summer is in full swing. Whether you are a grill master or not, these tips can help prevent a disaster from taking place.

Before Cooking:

  • Do not light or turn on a grill inside a garage or indoor space
  • Do not wear loose clothing
  • Keep the grill 10 ft away from your house and other structures
  • Open the grill lid before lighting it
  • Make sure your grill is on a flat and stable base
  • Use a long match or a mechanical lighter specific to grilling

During Cooking:

  • Do not leave a grill unattended
  • Keep children and pets away the grill
  • Be aware of wind, it may blow sparks
  • Never use water on a grease fire, baking soda over the flames is a better option
  • Always have a fire extinguisher nearby in case of an emergency

After Cooking:

  • Allow the grill to cool completely before moving it or covering it up
  • Clean out the inside of the grill and empty debris into a metal container
  • Store matches, lighter fluid, and lighters away from children and pets

When it comes to grilling with an open flame, it is best to be prepared and know safe grilling practices. For more grilling safety, go to the National Fire Protection Association to find more information.

Prepare Your Home For Floods

5/18/2020 (Permalink)

As Michigan residents, we know that flood water can easily rise, turning your home into a flooded mess that needs extensive repairs. Although flooding from a burst pipe or flash flood can come on quickly, if your home is prepared, the damage can be minimized. Here are tips to prepare your home for flooding:


1. Install a Sump Pump
Sump pumps are installed in a pit in the lowest part of the home, such as the basement or crawlspace, and are designed to prevent water from entering the home. They automatically work to pump water out when it rises to a certain level.


2. Raise Electric Components
Along with water damageflooding also creates potential fire hazard situations. It is recommended that wiring, outlets, sockets and other electrical components be at least 12 inches above the structure’s projected flood elevation. A licensed electrician can raise them to meet those requirements.


3. Waterproof Basements
An easy way to keep basements dry is to regularly maintain outside the home. Along with keep gutters and drains free of debris, verifying the property slopes, and properly diverts water can keep water flowing away from the home.


4. Keep Supplies On-hand
Flood water can come on fast and rapidly rise. If you know you have foundation issues or haven’t cleaned the gutters yet, keeping supplies, such as sandbags and tarps, on-hand can minimize the amount of water entering the home.


5. Maintain a Checklist
Even if you are prepared, sometimes Mother Nature doesn’t care. When that happens, it is important that everyone in the home knows what to do and precautions are taken to minimize damage. The checklist should be easily accessible and include items such as disconnecting appliances and turning off the main power, gas line, and water supply.


Dealing with flood water can be a time-consuming mess. While total prevention may not be possible, being prepared can minimize damage.

Choose SERVPRO to Handle Your Flood Damage

Michigan is known for its constant changes in weather, making our homes an easy target for storm damage. That’s why we here at SERVPRO of West Sterling Heights are ready to help 24/7. Whether your home or business is affected by storm, or if it’s flood damage, your property needs specialized equipment and techniques to restore it back to its pre-damaged condition. Our technicians have been specially trained to handle these sorts of unique situations to help get your life back to normal as soon as possible. Storm damage can include not only water damage but mold damage, too. It may seem like a daunting challenge to overcome, but we have the resources and tools to restore your home and make it “Like it never even happened.”

Certified: SERVPRO Cleaned – a defensive cleaning program

5/14/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of West Sterling Heights today at  586-480-2400 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Tornado and Storm Safety Tips

5/11/2020 (Permalink)

If your area is expecting a tornado or other major storm, there are several steps you can take to stay safe. After the tornado passes, SERVPRO can help you clean up any West Sterling Heights storm damage and restore your home.


Look For Storm Warning Signs
Tornadoes typically occur when there is a severe thunderstorm in the area. Rain, hailstorms and lightning strikes are some of the signs of a possible tornado. Some other warning signs of an oncoming tornado include:
* Orange or Green Skies
* Rumbling or Roaring Sounds in the Air
* Very Calm Conditions After a Storm
* Damaged Power Lines or Debris
* Rotation of the Clouds


Staying Informed During a Storm
Local television and radio stations are your best source for updates on how the West Sterling Heights storm is developing. However, if you hear a tornado siren, you should immediately head to the nearest shelter.


What is the Difference Between a Tornado Watch, Warning and Emergency?
* A Tornado Watch means that a storm could be coming in your area soon because of the current weather conditions.
* A Tornado Warning is a sign that one or more tornadoes are in the immediate area. Look for shelter as soon as you see this signal.
• A Tornado Emergency is the final step in the warning process. A tornado has been spotted near a populated location. Move to the safest possible place if you cannot get to a real shelter in time.


How to Find Safe Shelter
Head for a sturdy building before the storm approaches. Look for a home or office with a basement whenever possible. If a basement is not available, move to the center of the building. Stay away from windows and debris. Try to place as many solid walls as you can between the coming storm and your family.


Avoid mobile homes and trailers during strong winds or heavy rains. Even the most well-built trailer will suffer too much West Sterling Heights storm damage to keep you safe.


Cars also do not provide much shelter, but you can drive to a West Sterling Heights storm shelter or nearby building. If the storm is too severe for driving, secure your seat belt, get as low in the seat as possible and place a blanket over yourself.


Stay close to the ground if you are caught in an open field. Cover your head and keep an eye out for debris flying through the air. Avoid hiding under overpasses or bridges.

Locally Owned Company with National Storm Resources

SERVPRO of West Sterling Heights is locally owned and operated, so we are part of this community too. When you have a flooding or storm emergency, we’re already nearby and ready to help. We take pride in being a part of the West Sterling Heights community and want to do our part in making it the best it can be.