Recent Posts

Document Drying & Restoration

8/3/2020 (Permalink)

As a leader in the restoration industry, we know timely mitigation is the key to reducing severity and recovering damaged items. Water-damaged paper can rapidly deteriorate. Without proper handling, valuable files and irreplaceable documents could be lost forever. Let our team help you recover your damaged paper goods before it is too late.

Learn About Our Services:

Vacuum Freeze Drying:

Process in which an item containing moisture is frozen and dried using various vacuums and pressures to achieve sublimation.

  • Sublimation is the direct conversion of a solid (ice) into gas (water vapor), without passage through a liquid stage.
  • An example of sublimation is dry ice; dry ice is made of carbon dioxide, not water. When dry ice is exposed to normal atmospheric conditions, it begins to sublimate; it turns directly from its solid stage into its gaseous stage, bypassing the liquid stage.

Digitizing:

With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water or smoke and needs to be cleaned, dried, or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage.

Gamma Irradiation:

Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods. In gamma irradiation, high-energy photons are emitted from an isotope source (cobalt 60) producing ionization (electron disruptions) throughout a product. In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations, you are dealing with CAT 3 water; therefore, most of the affected documents that you will encounter will be contaminated. If this is the case, then decontamination is always a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photon-induced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.

Certified Irradiation:

Unfortunately, many businesses and governments agencies must dispose of counterfeit, faulty, expired, or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image, or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly.

Post-Construction Services

8/3/2020 (Permalink)

SERVPRO Helps Ensure Your Finished Projects Always Look Their Best

Post Construction Cleaning:

Once the floors are down and the drywall is up, it is time to remove the debris and dirt in order to lay carpet, paint and decorate. SERVPRO of West Sterling Heights can provide the debris removal services to prepare the building for interior design.

Dehumidification and Drying:

During the construction phase, a building can trap moisture. Excessive moisture could result in mold growth. If you think one of your projects may have a moisture issue, rely on our professionals to provide the help you need eliminating moisture and preventing the potential for mold growth.

Final Cleaning:

You want the facility to look its best when the doors open. SERVPRO of West Sterling Heights provides cleaning services to give the building that extra shine. Services include:

  • Carpet, resilient and non-resilient floor prep, and finish.
  • Ceiling, walls, and fixture cleaning.
  • Air Duct Cleaning.
  • Debris Removal (if necessary).
  • Window Cleaning.

The last thing you need is a fire, water intrusion or mold growth slowing down or stopping the completion of one of your projects. We provide 24-hour emergency mitigation, cleanup, and schedule quickly. In addition to fast response, our crews utilize industrial grade equipment, training, and electronic communication to help ensure the job is done right the first time, saving your time and money.

Learn About Desiccants

7/27/2020 (Permalink)

At SERVPRO of West Sterling Heights we use a variety of drying equipment to restore water damaged materials your Michigan property back to preloss conditions. One piece of equipment that excels at large loss drying is the desiccant dehumidifier.

A desiccant dehumidifier has a moisture absorbing wheel inside the unit. The wheel is made of silica gel – which is the desiccant (drying) element. Air enters the unit through an opening and travels through the silica gel impregnated wheel. When the air reaches the other side of the wheel it is dry and pushed out of the unit by a high static blower.

The process is as follows:

  • Dehumidifiers absorb moisture from the air into desiccant materials.
  • The air to be dried, or processed, is ducted through the rotor in one air stream.
  • The rotor brings the moist desiccant to the reactivation air stream to heat it up.
  • Moisture is expelled from the desiccant material as water vapor.
  • Moist, warm air is ducted outdoors.
  • The separate air streams move in different directions, blowing any debris away from the processed air.
  • Dried processed air is circulated back into the area.

Desiccant dehumidifiers range in size and configuration dramatically. They can be as small as a suitcase or as large as two semi tractor-trailers. Large desiccants are often self-contained dehumidification systems, utilizing onboard generators and running on propane or diesel fuel. When large catastrophic events occur, such as hurricanes or floods, large desiccants can provide a way of dehumidification when little or no power is available.

If you experience water damage in your home or business, a desiccant dehumidifier might be used, depending on the extent of water damage. Here at SERVPRO we specialize in water damage restoration, the cornerstone of our business. We have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end.

Certified: SERVPRO Cleaned - A New Way of Cleaning

7/27/2020 (Permalink)

Certified: SERVPRO® Cleaned means professionally trained SERVPRO franchisees perform requested cleaning, sanitizing and disinfection services to the properties identified below. Certified: SERVPRO® Cleaned program ranges from standard to enhanced services and are intended to limit the survival and spread of emerging viral pathogens.

 Standard services focus on cleaning and disinfectant application to frequently contacted touchpoints such as doorknobs, light switches, countertops, keyboards, and desks. Enhanced services build upon standard services by adding cleaning and disinfectant application to less frequently contacted touchpoints such as the front, sides, and backs of desks, counters, tables, vanities, or equipment. We will work with you to identify specific surfaces for cleaning and disinfectant application.

The cleaning will remove dirt and impurities, including germs, from surfaces and applying a liquid disinfectant will aid in killing germs on surfaces. Please keep in mind that porous surfaces, such as carpets, cannot be truly disinfected; but they can be sanitized, which reduces but does not necessarily eliminate all the contaminants on a treated surface.

Certified: SERVPRO® Cleaned services exclude cleaning of ceilings or ceiling-mounted fixtures; inventory or retail merchandise; inside of cabinets, filing cabinets, desk drawers, refrigerators, ranges, microwaves, lockers or electronic items; food-related items, condiments, kitchen food boxes, kitchen food bags, kitchen food containers, beverages or anything that will be consumed by the public, unless agreement is made prior to beginning services.

While no service can guarantee that all pathogens will be eliminated, our service is most effective on clean surfaces. CDC recognizes that cleaning of visibly dirty surfaces followed by disinfection is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses. We will not replace your current cleaning crew or janitorial service, but rather supplement your current cleaning efforts.

A SERVPRO® franchise professional will work with you to determine and obtain agreement on a specific scope of work and pricing prior to the start of services. We will follow the CDC’s Environmental Cleaning and Disinfection Recommendations found at https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html. We will also follow state or local health department recommendations and protocols, if applicable. If you believe the facility and/or situation requires a more specific protocol, you are encouraged to hire an industrial hygienist to write a protocol for us to follow.

Currently there are no disinfectants that have been tested specifically for this particular emerging viral pathogen. The CDC is recommending an EPA-registered disinfectant with claims against similar type organisms to SARS-CoV-2. The disinfectants the workers will use meet the criteria. The EPA also publishes a list of disinfectants that have been approved for emergent pathogen claims. Product information can be found in Technical Data and Safety Data Sheets, available upon request.

While we will follow recognized industry and CDC standards to clean and disinfect, due to the nature of certain surfaces, we cannot provide assurances that all pathogens will be eliminated, including coronaviruses. Of course, any area may be infected later if exposed to someone who is contagious with any pathogen. It is important that you continue to follow CDC’s recommendations found on their website. For example, it is important that you continue to perform routine environmental cleaning, including routinely cleaning with effective and approved cleaning agents. Use all cleaning products according to the directions on the label. In addition, provide disinfectant wipes so that commonly used surfaces can be cleaned before each use.

For more information on our Certified: SERVPRO Cleaned, give us a call at 586-480-2400!

Ways To Protect Your Home Against Flood Damage

7/23/2020 (Permalink)

Living in Michigan means knowing that flood water can easily rise, turning your home into a flooded building that needs extensive repairs by a water remediation and restoration partner. Although flooding from a burst pipe or flash flood can come on quickly, if your home is better prepared, the damage may be minimized. Below are five ways to be ready for unexpected water.

Install a Sump Pump

Sump pumps are installed in a pit in the lowest part of the home, such as the basement or crawlspace, and are designed to prevent water from entering the home. They automatically work to pump water out when it rises to a certain level.

Raise Electric Components

Along with water damage, flooding also creates potential fire hazard situations. It is recommended that wiring, outlets, sockets, and other electrical components be at least 12 inches above the structure’s projected flood elevation. A licensed electrician can raise them to meet those requirements.

Waterproof Basements

An easy way to keep basements dry is to regularly maintain outside the home. Along with keep gutters and drains free of debris, verifying the property slopes, and properly diverts water can keep water flowing away from the home.

Keep Supplies On-hand

Flood water can come on fast and rapidly rise. If you know you have foundation issues or have not cleaned the gutters yet, keeping supplies, such as sandbags and tarps, on-hand can minimize the amount of water entering the home.

Maintain a Checklist

Even if you are prepared, sometimes Mother Nature does not care. When that happens, it is important that everyone in the home knows what to do and precautions are taken to minimize damage. The checklist should be easily accessible and include items such as disconnecting appliances and turning off the main power, gas line, and water supply.

Dealing with flood water can be a time-consuming mess. While total prevention may not be possible, being prepared can minimize damage. If you happen to have flood damage, we are available 24/7 so that when a disaster strikes, we have your back. 

Unexpected Fire Hazards

7/23/2020 (Permalink)

Some of the most dangerous fire hazards in your home are completely unexpected and are things you might not think about on a daily basis. Not all fire hazards are so predictable like leaving a candle unattended or smoking inside your house. The lesser-known fire hazards are just as troubling than most common ones because you do not see them coming until it is too late.

Here are some unexpected fire hazards in your home that you should pay attention to:

  • Dryer lint – Excessive heat and lint buildup is just asking for trouble. It is important to clean the dryer vent and exhaust duct regularly.
  • Dust – Dust can be a fire hazard if it collects near floor heaters, electronics and sockets. If sparks fly, dust piles can ignite and start a house fire. Be sure to look under appliances and remove dust buildup.
  • Gas water heater – Clothes piled too close to a gas water heater can ignite when the water heater comes on.
  • Laptops – Laptops running for long periods of time tend to get fairly hot. A hot laptop that is left on a bed, couch, blanket or other soft surfaces can prevent air flow in and out of the cooling vents. This can produce enough heat to ignite and start a fire.
  • Crumbs in the toaster – Have you checked your toaster crumbs recently? As crumbs pile up on the bottom, a spark can easily catch fire and start a flame that catches on to items surrounding the toaster.
  • Leaves in gutters – Allowing leaves to gather up in your gutters or bushes to over grow can cause a major fire risk. Be sure to clean your gutters and your lawn regularly to reduce the risk of a fire.

An unexpected fire is devastating and can destroy your home along with your personal belongs. Be proactive in protecting your home from a fire hazard. Be alert and check your house routinely. If the unimaginable ever does happen, we are always ready to help.

Microwave Oven Safety

7/23/2020 (Permalink)

We have all thought about the left-over pizza in our refrigerators and cannot wait to get home to reheat it in a microwave oven. These appliances are great to reheat and enjoy leftovers and other snacks without the hassle of actually cooking them. But, did you know that there are potential hazards to microwaves?

 When not maintained properly, microwaves ovens can become extremely hazardous. According to the National Fire Protection Association (NFPA), 1 in 6 of microwave ovens cause home fires every year. Once a fire is ignited in the microwave, it can quickly catch the whole appliance on fire. This can lead to the fire spreading to other areas of your kitchen and potentially your whole house. These fires can cause an annual average of 10 deaths, 150 injuries, and around $31 million in property damage.

To prevent potential, follow these tips below:

  • Purchase a microwave oven that is listed by a qualified testing laboratory. Make sure to complete and return the product registration card. This way the manufacturer can reach you if there is a recall on the product.
  • Make sure children are supervised when using microwaves.
  • Plug the microwave oven directly into the wall outlet – never use an extension cord.
  • Make sure the microwave oven is at a safe height, within easy reach of all users.
  • Open food slowly, away from the face. Hot steam or the food itself can cause burns.
  • Food heats unevenly in microwave ovens. Stir and test before eating or giving to children.
  • Never heat a baby bottle in the microwave.
  • Clean regularly.

If a fire happens to break out, follow these steps:

  • Leave the door to the microwave closed.
  • Turn the microwave off and unplug it from the wall.
  • Call the fire department immediately.

Home fires happen unexpectedly and are can sometimes be out of control. Remember if your home suffers from fire damage, SERVPRO will be ready to help and make it “Like it never even happened.”

Biohazard Emergency Tips for Your Business

7/23/2020 (Permalink)

Biohazard contaminants should be considered very dangerous as they can pose a serious health risk to you, your staff, and your customers. Sewer backups and flood water are two common biohazard scenarios that can affect businesses. SERVPRO of Saginaw / Bay City has the training, protective gear, and specialized equipment necessary to safely clean and restore this type of contamination to get your business back up and running!

After any biohazard or sewage contamination in your business, your primary focus should be safety:

  • Is it safe to stay in your business?
  • Exposure to biological and chemical contaminants can pose serious health consequences.
  • Flood water can contain sewage, pesticides, and other contaminants.
  • Only do activities that are safe for you to perform.

What to Do After a Contamination

  • Stay out of affected areas.
  • Call emergency service personnel if the situation is life-threatening.
  • Treat all bodily fluids as if they are contaminated.
  • Turn off the HVAC system if there is sewage damage.

What Not to Do After a Contamination

  • Do not leave wet fabrics in place. Hang furs and leather goods.
  • Do not leave books, magazines, or other colored items on wet carpet or floors.
  • Do not use your vacuum or other appliances to remove water.
  • Do not use television or other appliances.
  • Do not turn on ceiling fixtures if ceiling is wet and keep out of rooms where ceilings are sagging.

We Are Here to Help 24/7

Biohazards like flood water or sewer backups should be considered an emergency and dealt with as quickly as possible. SERVPRO of Saginaw / Bay City has water damage restoration specialists and has specific training and expertise to safely remediate biohazard contaminants.

Biohazard Emergency Tips for Your Business

7/23/2020 (Permalink)

Biohazard contaminants should be considered very dangerous as they can pose a serious health risk to you, your staff, and your customers. Sewer backups and flood water are two common biohazard scenarios that can affect businesses. SERVPRO of West Sterling Heights has the training, protective gear, and specialized equipment necessary to safely clean and restore this type of contamination to get your business back up and running!

After any biohazard or sewage contamination in your business, your primary focus should be safety:

  • Is it safe to stay in your business?
  • Exposure to biological and chemical contaminants can pose serious health consequences.
  • Flood water can contain sewage, pesticides, and other contaminants.
  • Only do activities that are safe for you to perform.

What to Do After a Contamination

  • Stay out of affected areas.
  • Call emergency service personnel if the situation is life-threatening.
  • Treat all bodily fluids as if they are contaminated.
  • Turn off the HVAC system if there is sewage damage.

What Not to Do After a Contamination

  • Do not leave wet fabrics in place. Hang furs and leather goods.
  • Do not leave books, magazines, or other colored items on wet carpet or floors.
  • Do not use your vacuum or other appliances to remove water.
  • Do not use television or other appliances.
  • Do not turn on ceiling fixtures if ceiling is wet and keep out of rooms where ceilings are sagging.

We Are Here to Help 24/7

Biohazards like flood water or sewer backups should be considered an emergency and dealt with as quickly as possible. SERVPRO of West Sterling Heights has water damage restoration specialists and has specific training and expertise to safely remediate biohazard contaminants.

Faster To Any Size Disaster

7/23/2020 (Permalink)

SERVPRO semi ready to help Here to Help 24/7

Storms and inclement weather can be devastating to any business. Wind damage, heavy rain, and flooding can occur suddenly and cause substantial damage in a matter of minutes. There is never a convenient time for flooding or storm damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. SERVPRO of West Sterling Heights provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day, or night.

Why Choose SERVPRO of West Sterling Heights?

  • We are Faster to Any Size Disaster: Floods and storms do not wait for normal business hours, and neither do we. You can depend on an immediate response from our highly trained technicians, who are available 24 hours, seven days a week.
  • We're Highly Trained Storm Damage Specialists: As leaders in the storm and water damage industry, we have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-storm condition.
    • Water Damage Restoration Technician
    • Applied Structural Drying Technicians
  • We Have the Resources to Handle Storms and Disasters: In addition to our own resources, we can access equipment and personnel from over 1,800 Franchises across the state and country. We can even call upon strategically located Disaster Recovery Teams for catastrophic storms and major events.

Our Disaster Recovery Team

Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,800 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2020 Midland Floods
  • 2019 Hurricane Dorian
  • 2018 Hurricane Florence
  • 2018 Hurricane Michael
  • 2017 California wildfires
  • 2017 Hurricane Irma
  • 2017 Hurricane Harvey
  • 2016 Hurricane Matthew
  • 2015 Carolina floods
  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

Should a storm or major event strike, we will make it “Like it never even happened.” Call (586) 480-2400, we are always here to help!