SERVPRO of West Sterling Heights Employee Photos

Male employee with brown hair and green eyes smiling in front of an orange background

Randy Miller

Randy is a Owner and President of SERVPRO of West Sterling Heights. Randy is a highly award winner franchisee and recently won the 2019 Franchise of the Year. His franchises have been leaders within SERVPRO for the past 15 years, earning recognition as an Extreme Team Member of the Disaster Recovery Team. Randy has been in the restoration and construction industry for over 20 years. He has obtained certifications from The Institute of Inspection, Cleaning and Restoration Certification in Water Damage Restoration Technician and Applied Structural Drying. He maintains a Hazmat certification and a Michigan builder’s license.

Male employee with brown hair and brown eyes smiling in front of SERVPRO Disaster Recovery Team Semi

Cody Roy

Cody is the General Manager at SERVPRO®. Cody is originally from Frankenmuth, Michigan, and grew up in the restoration industry. He moved to the Detroit area in 2014 after graduating with a Bachelor of Arts from Alma College. In 2016, he started the Romulus location and has since grown it to three franchises serving the Metro Detroit area. 

Male SERVPRO employee smiling in front of SERVPRO semi

Mike Gaffke

Mike is a Reconstruction Project Manager, his team specializes in rebuilding and remodeling our customers’ homes. He joined SERVPRO in December of 2017 and came to us as an industry leader with 11 years of restoration experience in project management and estimating. In addition to that, he has 7 years in the construction industry as a field tech / carpenter. He is certified through the IICRC for Water Damage Restoration (WRT) and he is a HAAG Certified Roof Inspector.

Male SERVPRO employee smiling in front of SERVPRO semi

Mike Reese

Mike is a Mitigation Project Manager at SERVPRO. Mike has 19 years experience in the restoration industry and he joined our Metro Detroit location at the beginning of 2018. Throughout his career, Mike has received numerous industry certifications through the IICRC including: WRT, CDS, FSRT, AMRT, OCT, RRT, CCT, and most recently HST. Mike is also registered as a Lead Renovation and Repair Professional with the EPA and is certified for serum application. 

When Mike began with SERVPRO, his team consisted of 3 technicians. Since then, he has painstakingly built the department to where it is today - he currently manages a growing team of 6 Water Technicians, 1 Cleaning Project Coordinator, and 3 Cleaning Technicians. He has been pivotal in the growth of our Metro Detroit location and continues to assist with expansion and growth strategies for the years to come.

Female SERVPRO employee smiling in front of SERVPRO semi

Laura Brosky

Laura is an Administrative Assistant and has been with SERVPRO for several years. She is currently responsible for our accounts receivable, although her knowledge of the office makes her a valuable asset in any role.

Female SERVPRO employee smiling in front of SERVPRO semi

Michelle Phelps

Michelle is an Administrative Assistant and wears many hats in our office. She's typically the voice you hear when calling our office and is always the first face our visitors see when stopping by. She holds many IICRC certifications and began her career with SERVPRO in the field as a Technician, but has since moved into the office and shown her ability to adapt and excel in any environment. 

Female SERVPRO employee smiling in front of SERVPRO semi

Mary Koester

Mary is an Assistant Project Manager for Reconstruction and has been with SERVPRO since we opened. She came to us with a background in office management and bookkeeping. She is the mother of two daughters and a West Highland White Terrier named Snowy.

Female SERVPRO smiling in front of SERVPRO semi

Jamie Schou

Jamie is an Assistant Project Manager for Mitigation. She came to us with years of experience in the construction and restoration industries. She is well versed in the mitigation process and regularly meets with the crews to ensure clear communication for every loss. 

Male SERVPRO employee smiling in front of SERVPRO semi

Marc Lucas

Marc is a Water Technician and is certified by the IICRC. Marc has been with SERVPRO since 2017 when he was working at a commercial fire loss as a temporary employee - his work ethic impressed and he was hired on the spot. Since then he's immersed himself in the restoration industry and continues to grow himself and his team. 

Male SERVPRO employee smiling in front of SERVPRO semi

John Williamson

John is a Water Technician for SERVPRO and is IICRC certified. 

Male SERVPRO employee smiling in front of SERVPRO semi

Dustin Saunders

Dustin is a Water Technician with several years of experience leading crews. He is IICRC certified and continues to gain certifications toward his Master Water Technician designation. He has been with SERVPRO since the beginning of 2018 but his knowledge and understanding of the restoration industry continues to impress.