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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Commercial Biohazard

9/24/2021 (Permalink)

Tech carrying a red can with the biohazard logo on it. Whether it is blood, fluids, or tissue, our technicians have the tools and equipment to detect every spot, splatter, or shard.

At SERVPRO of West Sterling Heights, we understand that any type of exposure to biological and chemical contaminants can pose some serious health threats and consequences. In a commercial setting, any type of sewage backup, blood cleanup or even chemical spill can place YOU and all the occupants of the area at risk. Upon recognizing the situation, your primary focus should be safety. If you ever have a biohazard, follow these tips to keep you and everyone in your commercial building safe. 

What to Do After a Contamination 

  • Stay out of affected areas. 
  • Call emergency service personnel if the situation is life-threatening. 
  • Treat all bodily fluids as if they are contaminated. 
  • Turn off the HVAC system if there is sewage damage. 

What Not to Do After a Contamination 

  • Do not leave wet fabrics in place. Hang furs and leather goods. 
  • Do not leave books, magazines, or other colored items on wet carpet or floors. 
  • Do not use your household vacuum to remove water. 
  • Do not use television or other household appliances. 
  • Do not turn on ceiling fixtures if ceiling is wet and keep out of rooms where ceilings are sagging. 

Whether it is blood, fluids, or tissue, our technicians have the tools and equipment to detect every spot, splatter, or shard. Biohazard cleanups are the hardest cleanup sites we face as industry experts. But rest assured when SERVPRO of West Sterling Heights has completed the cleaning, your property will be restored to a safe and healthy environment. 

Prepare for Storms!

9/23/2021 (Permalink)

Dark clouds and lightning in a landscape. Storms can be dangerous weather events that leave destruction to your property as well as cause injuries and occasionally even death.

Michigan is known for its constant changes in weather, making our homes an easy target for storm damage. Storms can be dangerous weather events that leave destruction to your property as well as cause injuries and occasionally even death. Below is a checklist to make sure your home and family are best prepared for any storms, so that you, your loved ones, and your home can stay safe. 

Prepare a storm shelter. 

Include essential supplies such as food, water, a first aid kid, flashlights, and batteries to last a few days in the case of a severe storm or tornado. 

Clear branches and dead trees around your home. 

The high-speed wind of storms can send dead branches or even trees crashing through your windows, siding, and roof. Clearing these objects away from your house is an easy way to make sure they do not cause any damage. 

Secure outside objects 

The benefits of technology include having weather apps and stations that give us warning before a storm arrives. If a bad one is coming up, move large outdoor objects inside to prevent damage to your house and those objects. 

Document your valuable items. 

Take pictures of valuable items that you can use to show insurance later. If they are damaged or lost in the storm, you have better luck with your claim if you have documentation. Include date of purchase and purchase amount if you have that as well. Bonus points for saving receipts! 

Protect Your Pets! 

When preparing for storms, oftentimes pets are forgotten about. Make sure to have a plan in place for your pets, whether that is in your storm shelter or if that means having them in a separate safe location for when the storm hits. 

Why SERVPRO 

Whether your home or business is affected by storm, or if it’s flood damage, your property needs specialized equipment and techniques to restore it back to its pre-damaged condition. Our technicians have been specially trained to handle these sorts of unique situations to help get your life back to normal as soon as possible. Storm damage can include not only water damage but mold damage, too. It may seem like a daunting challenge to overcome, but we have the resources and tools to restore your home and make it “Like it never even happened.” 

Circuit Overload

9/22/2021 (Permalink)

Wire on fire plugged into an outlet. Have you ever plugged in too many devices into one outlet at once?

Have you ever plugged in too many devices into one outlet at once? Everything seemed fined and all of a sudden, the power goes off. You more than likely created a circuit overload in your home. 

All electrical circuits are designed to handle a certain amount of electricity. When you bring in more electricity than a circuit can handle, a circuit overload will occur, potentially causing a fire. According to the National Fire Protection Association, electrical fires are one of the leading causes of structure fire annually. Which is accounted for nearly 13% of reported home fires and results in 420 fatalities, 1,520 injuries and nearly $1.5 billion in property damage. 

How can you prevent a potential house fire by an overloaded circuit? Follow the tips below: 

  • Never plug more than two devices into an outlet at once. 
  • Know the amount of power you are putting on an outlet or circuit. 
  • Large appliances like refrigerators and dryers should be plugged into their own outlet since they are heavy power users. 
  • If you see that you have been overloading an outlet or circuit in your home, you should consider contacting a professional to help resolve the problem. 

If an electrical fire does occur, we are always here to help 24/7. We specialize in fire and water damage restoration, the cornerstone of our business. We have extensive fire damage cleanup and restoration training to get your property back to pre-fire condition. 

For more information about how to prevent electrical fires in your home, visit nfpa.org

Be Prepared for a Fire!

9/22/2021 (Permalink)

Smoke coming out of second story house. House fires come when you are least expecting it and can spread quickly throughout your home with little time to escape.

House fires come when you are least expecting it and can spread quickly throughout your home with little time to escape. That is why it is important to create a fire safety plan for you and your loved ones. 

The National Fire Protection Association has very useful tips to help you be prepared if you have a house fire. 

Escape Planning Tips: 

  • Get everyone in your household together to make a plan. Inspect all possible exits and escape routes in your home. If you have children, consider drawing a floor plan of your home, marking two ways out of each room, and mark the locations of smoke alarms. 
  • Install smoke alarms in each bedroom, outside of each bedroom, and on every level of your house. 
  • When walking through your plan, check to make sure your escape routes are clear, and doors and windows can open easily. 
  • Choose an outside meeting place that is a safe distance from your home. 
  • Make sure your street number is clearly visible from the road. If it is not, paint it on the curb or install house numbers to make sure that emergency responder can find your house. 
  • Have everyone in your household memorize the fire departments phone number. 
  • If you have infants, older adults, or family members with mobility limitations in your household, make sure that someone is assigned to help them in a drill and the event of an emergency. 
  • Inform visitors about your fire plan. 
  • Be prepared for a real fire, once you hear smoke alarms, get out immediately. 
  • Once you are out of the house, DO NOT go back in. 

It is always better to be safe than sorry. It is also important to be prepared in an event of a fire. For more information on how to create your fire plan, visit nfpa.org

Structural Drying

9/17/2021 (Permalink)

Commercial building being dried out after flood. Storms and inclement weather can be devastating to any business.

Storms and inclement weather can be devastating to any business. Wind damage, heavy rain, and flooding can occur suddenly and cause substantial damage in a matter of minutes. There is never a convenient time for flooding or storm damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need. 

Time is Money 

As a leader in water damage restoration, we know fast mitigation is the key to limiting business interruption. With an unmatched national footprint of over 1,800 franchises, SERVPRO’s Disaster Recovery Team can provide trained crews faster to any size disaster and can be on-site within a few hours to help reduce the future damage that water can cause. We have the right equipment, procedures, and training to help ensure the structure is dry the first time, saving you time and money. 

Specific Tasks to Include: 

  • Containment of damaged area to reduce in-flow of water. 
  • Shrink-wrapping of structures to control inflow of mixture. 
  • Water Extraction – to remove excess water from a structure. 
  • Moisture Mapping – to determine impacted areas of a structure. 
  • Selective Demolition – to remove wet building materials that cannot be economically dried in place. 
  • Containment – to assure potential contaminants do not spread. 
  • Evaporation Enhancement – to remove moisture content from building materials. 
  • Dehumidification – to remove excess water vapor from the structures’ environments. 
  • Temperature Control – to assist in dehumidification and to prevent the onset of mold growth. 
  • Post-Drying Cleaning – to remove any potential contaminants from dried building materials. 

When disaster strikes, so do we! Our team members live locally and are available 24/7 to respond to your call. 

Preparing Your Summer Home for Cooler Weather

9/17/2021 (Permalink)

Large houses on the edge of a lake. Now that summer is sadly coming to an end, it is time to start preparing your vacation home for cooler weather.

Now that summer is sadly coming to an end, it is time to start preparing your vacation home for cooler weather. 

As you are packing the car and getting ready to head out, do a quick inspection of your home to ensure you are ready to leave. Turn off the water main, and drain the existing water from sinks, toilets, and outdoor spigots. Once the water main is switched off, turn on faucets, spigots, and flush toilets until water no longer flows out. 

  • Pipes under every sink. 
  • Water heater. 
  • Seals around windows (in case it rains). 
  • Appliance hoses: washing machine, dishwasher, and ice maker. 
  • Sump pump. Dump a bucket of water into the sump pump to ensure it is working. Make sure to listen to its motor running as well. 
  • Toilet tanks. Look for cracks that may worsen and leak while you are gone. 

Give a set of keys to a trusted family member, friend, or neighbor and have them check on your home periodically while you are gone. The number of times they should check in depends on the length of your trip, but it should be at least twice a week. Once water damage occurs, letting it stagnate for days at a time can multiply the cleanup costs tremendously. Show your house sitter all bathrooms, where the water main is, and other areas at risk of water damage. Leaving a check list for them will make sure they do not miss any subtle leaks or moisture. 

Leave heating and cooling systems running as normal, these allow air flow through your home and prevent humidity from building up. They also will keep pipes from freezing if there is a sudden temperature drop one night, which is more of a risk during the fall and winter months than in summer. 

If you happen to have any type of water damage during your time away, we are always here to help! We are available 24/7 so that when a disaster strikes, we have your back. We quickly extract the water and then dry your property using state-of-the-art equipment. 

Make a Plan Today!

9/17/2021 (Permalink)

Wooden blocks stacked on top of each other to spell PLAN. Your family may not be together if a disaster strikes, so it is important to know which types of disasters could affect your area.

It is never too early to start a plan. Your family may not be together if a disaster strikes, so it is important to know which types of disasters could affect your area. Know how you will contact one another and reconnect if separated. Establish a family meeting place that is familiar and easy to find. 

Step 1: Put a plan together by discussing the questions below with your family, friends, or household to start your emergency plan. 

  1. How will I receive emergency alerts and warnings? 
  2. What is my shelter plan? 
  3. What is my evacuation route? 
  4. What is my family/household communication plan? 
  5. Do I need to update my emergency preparedness kit? 
  6. Check with the Centers for Disease Control (CDC) and update my emergency plans due to Coronavirus. 
  7. Get cloth face coverings (for everyone over 2 years old), disinfectants, and check my sheltering plan. 

Step 2:  Consider specific needs in your household. 

As you prepare your plan tailor your plans and supplies to your specific daily living needs and responsibilities. Discuss your needs and responsibilities and how people in the network can assist each other with communication, care of children, business, pets, or specific needs like operating medical equipment. Create your own personal network for specific areas where you need assistance. Keep in mind some these factors when developing your plan: 

  • Different ages of members within your household 
  • Responsibilities for assisting others 
  • Locations frequented 
  • Dietary needs 
  • Medical needs including prescriptions and equipment 
  • Disabilities or access and functional needs including devices and equipment 
  • Languages spoken 
  • Cultural and religious considerations 
  • Pets or service animals 
  • Households with school-aged children 

Step 3: Fill out a Family Emergency Plan 

Download and fill out a family emergency plan or use it as a guide to create your own. 

Emergency Plan for Parents (PDF) 

For more information on how to make a plan for you and your family, visit ready.gov/plan. 

Learn About Duct Cleaning

9/17/2021 (Permalink)

Duct filled with dust. Since the ventilation system is often the biggest culprit in poor indoor air quality, inspecting the ductwork should be a high priority.

Since the ventilation system is often the biggest culprit in poor indoor air quality, inspecting the ductwork should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold and irritating dust throughout your building or home. 

A routine part of SERVPRO’s service is inspecting the heating, ventilation, and air conditioning unit (HVAC). Keeping the HVAC system and ductwork clean can potentially extend the life span of the equipment by allowing it to operate at peak condition, which may save you money. 

Unlike the majority of duct cleaning services, we use a Portable Ventilation & Air Duct Cleaning System to examine ductwork and make a clean sweep, removing years of dust and grime. 

Our Process: 

  • The process begins by using patented equipment including a roto-scraper, which automatically adapts to the ducts’ shape and diameter while traveling through the duct, removing debris and filth before vacuuming beings. 
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container. 
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of particles in the airstream. HEPA filters capture debris and keep the environment clean. 
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns. 
  • Filters will either be cleaned or replaced to remove odor and dirt. 

We Can Help: 

  • Remediate Bacteria, Fungi, and Mold 
  • Reduce Potential for Mold Growth 
  • Restore Peak Energy Efficiency 
  • Eliminate Odors 
  • Provide Free Written Inspections and Estimates 

Commercial Building Fire? We Can Help!

9/17/2021 (Permalink)

Fire damage to a large commercial building. When time matters, technology and equipment must be counted on to perform.

The Right Equipment 

We understand that using professional equipment makes a measurable difference in reducing claims loss expense. When time matters, technology and equipment must be counted on to perform. We will answer your call with fast reaction, exceptional equipment, and trained, uniformed personnel. Certainly, the right tool for the job is vital to timely mitigation and restoration, but perhaps more important, our fire damage professionals are thoroughly trained in fire cleanup and restoration. For instance, knowing the different types of smoke and their behavior patterns are viral to proper restoration. 

  • Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary. 
  • Dry Smoke – Paper and Woods; Fast burning, high temperatures, dry, powdery, no smeary residues. 
  • Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor. 
  • Fuel Oil Soot – Furnace Puff Backs. 
  • Other Types – Tear gas, fingerprint powder and fire extinguisher residue. 

Pretesting determines the proper cleaning method and allows us to focus on saving your precious items. Isn’t that what really matters? 

Deodorization Equipment 

  • Ultra-Low Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that easily penetrates sites where odor-causing residues accumulate. The device can also be used to apply fungicides and disinfectants. 
  • Thermal Foggers dispense solvent-based products in large volume, dense fogs suitable for confined areas. The fog consists of tiny particles of deodorant solution that pair with and neutralize odor-causing particles. 

Fire, Smoke, and Soot Restoration Services 

  • Structural Cleaning – After a smoke or fire damage, ceilings, walls, woodwork, carpeting, and floors will often need a thorough cleaning. We will pretest to determine the extent of products required to clean and protect the different types of soot, we may even be able to reduce the cost of recovery by cleaning lighter soot deposits found on some surfaces, eliminating the expense incurred with repainting or refinishing. In other cases, we will clean to “prepare for painting.” This process deodorizes and ensures the new paint will adhere properly to the surface. 
  • Contents Cleaning – All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies, and upholstery. We will begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate. We can provide wet or dry-cleaning services. Additionally, all the other restorable contents will be cleaned and deodorized to preloss condition. This includes electronics, art, wood furniture, kitchen items, clothing, bedding, bric-a-brac and must more. Finally, we can provide an inventory list of all “to be claimed” items if requested. 
  • Deodorization – We provide specialized services that rid your home or place of business of offensive odors left by fire or smoke damage. Our team does not merely cover up lingering odors with a fragrance, they seek out the sources of the odor and remove them. 

You have so much invested in your property. Trust professionals to protect your most valuable asset! 

Learn About Derechos

8/30/2021 (Permalink)

Dark storm clouds over a landscape. Treat a derecho like a tornado and follow the same safety procedures.

What is a Derecho? 

With hot and humid weather conditions that come with summer also comes a threat of a rare severe thunderstorm called a derecho. You may be familiar with this type of storm now after the events that happened in Iowa. According to the National Geographic, a derecho is a widespread, long-lived, straight-line windstorm that is associated with a fast-moving group of severe thunderstorms. Derechos produce walls of strong wind that run throughout the landscape, causing hundreds of miles of damage. 

For a band of severe storms to be classified as a derecho, it must travel 240 miles and move at a speed of at least 58 miles per hour. The Midwest Derecho swept across South Dakota to Ohio, traveling 770 miles in nearly 14 hours and knocking out power for over a million people. Unlike tornadoes and hurricanes, the winds from a derecho follow straight lines. In fact, the term “derecho” means straight in Spanish. 

How Derechos Form 

Derechos winds can be as strong as winds found in hurricanes and tornadoes. So, how do these strong winds form? It is created by a downburst. SciJinks stated that when the wet air in a thunderstorm meets the drier air surrounding it, the water in the air evaporates. When water evaporates, it cools the air around it. Since the cool air is denser, it rapidly sinks to the ground and creates strong winds. 

The downburst can suck more dry air into the storm, making stronger downbursts. Derechos happen when the right conditions for downbursts occur over a wide-ranging area. 

Where Derechos Happen 

Derechos are most common in the Midwestern United States but are quite rare. There is an average of 1 to 2 derechos a year. These storms most commonly occur in late spring and summer. 

Derecho Damage 

A derecho can be just as destructive as a tornado, but destructive in a different way. According to the National Geographic, downburst clusters of wind caused by derechos can range from four to six miles long, containing smaller pockets of extreme wind called microbursts and burst swaths. The latter are only about 150 to 450 feet long, but they are severe and concentrated like the winds of a tornado and can exceed 100 miles an hour. 

What to Do 

Treat a derecho like a tornado and follow the same safety procedures. The best thing to do in the event of a derecho is to go someplace safe and protected—high winds and falling trees can be quite dangerous. 

The Importance of Smoke Alarms

8/27/2021 (Permalink)

White smoke detector. Smoke alarms save lives every day.

Smoke alarms save lives every day. Smoke alarms that are properly installed and maintained play a crucial role in reducing fire deaths and injuries. If there is a fire in your home, smoke spreads fast and you need smoke alarms to give you time to get out. Here at SERVPRO, we want to keep you and your loved ones safe. 

Here is what you need to know 

  • A closed-door may slow the spread of smoke, heat, and fire. Install smoke alarms in every sleeping room and outside each separate sleeping area. Install alarms on every level of the home.  
  • Smoke alarms should be interconnected. When one sounds, they all sound.  
  • Larger homes may need extra smoke alarms. 
  • Test your smoke alarms at least once a month. Press the test button to be sure the alarm is working. If the alarm still does not work replace the batteries, and if it still doesn’t work replace it. 
  • There are two kinds of alarms. Ionization smoke alarms are quicker to warn about flaming fires. Photoelectric alarms are quicker to warn about smoldering fires. It is best to use both types of alarms in the home. 
  • When a smoke alarm sounds, get outside and stay outside. Don’t wait 
  • Replace all smoke alarms in your home every 10 years whether they are still working or not. 

Facts about smoke alarms  

  • Smoke alarms provide an early warning of a fire, giving people additional escape time. In 2012-2016, smoke alarms were present in three-quarters (74%) and sounded in more than half (53%) of the home fires reported to U.S. fire departments. 
  • Almost three of every five home fire deaths resulted from fires in homes with no smoke alarms (40%) or no smoke alarms that were working (17%). 
  • The death rate per 1,000 reported home fires was more than twice as high in homes that did not have any working smoke alarms (12.3 deaths per 1,000 fires), either because no smoke alarm was present or an alarm was present but did not operate), as it was in homes with working smoke alarms (5.7 per 1,000 fires). 
  • In fires in which the smoke alarms were present but did not operate, more than two of every five (43%) of the smoke alarms had missing or disconnected batteries. 
  • Dead batteries caused one-quarter (25%) of the smoke alarm failures. 

For more information on smoke alarms and other fire protection related information visit the website for the National Fire Protection Association. 

Potential Floods in Your Business

8/25/2021 (Permalink)

Buildings underwater. The most common floods are caused by relatively innocent facilities you probably have on your premises.

There are many potential sources of flood damage for businesses, including broken roofs, raging rivers or even hurricanes. However, the most common floods are caused by relatively innocent facilities you probably have on your premises: 
 
• Water supply lines 
• Fire sprinkler systems 
• Toilet and bathroom fixtures 
• A broken pipe 
 
If you own or operate a business in Michigan, then chances are that you stand to come across at least one of these sources of commercial flooding. If it happens to you, remember that water repair technicians are well practiced in restoring damage caused by these issues. A good company should have you back to new in less time than you expect. 

 
Water Supply 

These water supply line systems are essential for nearly every business, but a broken pipe in one of them might create a complete disaster. The best way to deal with these issues is to shut off your water if possible. In fact, stopping the flow should be your first step in almost any flooding situation, as long as entering the flood area does not provide an immediate threat to your health. 

Fire Sprinklers 

Sprinkler systems are designed to protect you from disasters, but they can cause disasters as well. Prevent unfortunate losses by keeping your fire sprinklers maintained professionally. 

Toilets 

Nobody wants to think about a toilet overflowing, but this is one of the most common water-related disasters in businesses. Well-maintained bathroom facilities have less chance of causing a catastrophe, but it's important to know how to shut off your fixtures just in case. Some commercial toilet shutoff processes are far from intuitive. 

Ruptured Pipes 

A broken pipe might happen as a result of extreme temperature changes, direct stress or simple disrepair. If it happens out of sight, you might not notice the problem until it's advanced far enough to have caused significant damage. If you find a pipe issue, it's usually a good idea to call a restoration company and your insurance provider immediately after you stop the flow of water. 

Why SERVPRO 

Here at SERVPRO, we are water damage restoration specialists and are ready to restore your home back to pre-water damage condition. We are available 24/7 so that when a disaster strikes, we have your back. 

Flood Insurance

8/23/2021 (Permalink)

Piece of paper on a clipboard with a pen. Preparing your building in advance can save you a lot of time and money.

Many businesses in Michigan are not prepared for floods or even have a plan for one. Disasters can strike anytime and anywhere, whether you are ready or not. Preparing your building in advance can save you a lot of time and money. One of the best ways to do this is by having the right flood insurance. Here are some things to know before confirming your policy though.   

3 Things to Consider for Commercial Flood Insurance 

  
What Kind of Damage Does Flooding Cause? 
You may be wondering what exactly you are protecting your building against. During heavy rainfall, water gets in through small cracks in the walls or foundation. It can also enter through small openings in the windows or through weak spots in the roof. This small amount of liquid can lead to a lot of damage. In addition to soaking the floors, it can also seep into the furniture, office equipment, important documents, and electronics.   

 
What Does Insurance Cover?  
Always check your policy, but commercial insurance typically covers damage to the structure of the building and the contents that were affected by the storm. External damage is usually caused by fall trees, while internal damage is more likely to be from flooding. Most policies pay for a restoration company to come handle the repairs and cleanup.   

 
Is Your Building Really at Risk?  

Unfortunately, weather is unpredictable, so you cannot know in advance whether you will ever use your flood insurance or not. However, it is best to be safe than sorry when it comes to your business. No building is ever truly safe from the dangers that storms bring, so most companies choose to get the insurance.  While getting flood insurance may not be at the top of your to-do list, getting it sooner rather than later is important because you never know when a storm may hit. If you aren't sure how much coverage you need or what type of policy to get, talk to your insurance company to find out what is right for you. 

Preparing for Back to School

8/17/2021 (Permalink)

Back to School written on a chalkboard. Schools are a vital part of the infrastructure of communities and play a critical role in supporting the well-being of a child.

Schools are a vital part of the infrastructure of communities and play a critical role in supporting the well-being of a child, not just their academic achievement. With schools preparing to reopen their doors after shutdowns, parents and staff members have concerns about the health and safety of students. 

The CDC has put together a plan for K-12 school administrators to follow as students and staff return to school in the fall. According the CDC, it is critical that all administrators for these steps: 

  • Engage and encourage everyone in the school and the community to practice preventive behaviors. These are the most important actions that will support schools’ safe reopening and will help them stay open. 
  • Implement multiple SARS-CoV-2 mitigation strategies (e.g., social distancing, cloth face coverings, hand hygiene, etc.). 
  • Communicate, educate, and reinforce appropriate hygiene and social distancing practices in ways that are developmentally appropriate for students, teachers, and staff. 
  • Integrate SARS-CoV-2 mitigation strategies into co-curricular and extracurricular activities (e.g., limiting or cancelling participation in activities where social distancing is not feasible). 
  • Maintain healthy environments (e.g., cleaning and disinfecting frequently touched surfaces). 
  • Make decisions that consider the level of community transmission. 
  • Re-purpose unused or underutilized school (or community) spaces to increase classroom space and facilitate social distancing, including outside spaces, where feasible. 
  • Develop a proactive plan for when a student or staff member tests positive for COVID-19. 
  • Develop a plan with state and local health department to conduct case tracing in the event of a positive case. 
  • Educate parents and caregivers on the importance of monitoring for and responding to the symptoms of COVID-19 at home. 
  • Develop ongoing channels of communication with state and local health departments to stay updated on COVID-19 transmission and response in your local area. 

Schools may consider implementing strategies to encourage behaviors to help reduce the spread of COVID-19. The CDC has provided strategies on how to reduce the spread: 

Staying Home when Appropriate 

  • Educate staff and families about when they/their child(ren) should stay home and when they can return to school. 
    • Actively encourage employees and students who are sick or who have recently had close contact with a person with COVID-19 to stay home. 
    • Staff and students should stay home if they have tested positive for or are showing COVID-19 symptoms. 
    • Staff and students who have recently had close contact with a person with COVID-19 should also stay home and monitor their health. 
  • CDC’s criteria can help inform when employees should return to work: 
    • If they have been sick with COVID-19 
    • If they have recently had close contact with a person with COVID-19 

Hand Hygiene and Respiratory Etiquette 

  • Teach and reinforce handwashing with soap and water for at least 20 seconds and increase monitoring to ensure adherence among students and staff. 
    • If soap and water are not readily available, hand sanitizer that contains at least 60% alcohol can be used (for staff and older children who can safely use hand sanitizer). 
  • Encourage staff and students to cover coughs and sneezes with a tissue. 

Cloth Face Coverings 

  • Teach and reinforce use of cloth face coverings. Face coverings may be challenging for students (especially younger students) to wear in all-day settings such as school. 
    • Note: Cloth face coverings should not be placed on: 
      • Children younger than 2 years old 
      • Anyone who has trouble breathing or is unconscious 
      • Anyone who is incapacitated or otherwise unable to remove the cloth face covering without assistance 
  • Cloth face coverings are meant to protect other people in case the wearer is unknowingly infected but does not have symptoms.  
  • Adequate Supplies 
    • Support healthy hygiene behaviors by providing adequate supplies, including soap, hand sanitizer with at least 60 percent alcohol, paper towels, tissues, disinfectant wipes, cloth face coverings (as feasible) and no-touch/foot-pedal trash cans. 

Signs and Messages 

  • Post signs in highly visible locations (e.g., school entrances, restrooms) that promote everyday protective measures pdf icon and describe how to stop the spread pdf icon of germs (such as by properly washing hands and properly wearing a cloth face covering image icon). 
  • Broadcast regular announcements on reducing the spread of COVID-19 on PA systems. 

For more information on preparing for back to school, visit the CDC website

Floods Strike Everywhere

8/13/2021 (Permalink)

Flooded road. Floods ranks as one of the most common and widespread natural disasters in the United States.

Floods ranks as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, near a river or even in the desert, there is a potential for suffering flood damage. In fact, nearly 25% of last year’s claims paid by the National Flood Insurance Program (NFIP) were for policies in moderate to low-risk communities. According the NFIP, houses in the United States have a 26% chance of being damaged by a flood during the course of a 30-year mortgage, while businesses face similar risks by flooding. On average, flood cost $6 billion in annual losses in the U.S. The following are a few more little-known flood facts: 

  • Flood kills an average of 140 people per year in the U.S. making flooding the deadliest disaster. 
  • More than half of all fatalities during floods are auto related, often the result of drivers misjudging the depth of water on a road and being swept away in a swiftly moving current. 
  • The principle causes of floods in the eastern United States are hurricanes and storms. 
  • The principle causes of floods in the western United States are snowmelt and rainstorms. 
  • Underpasses can be some of the most dangerous places during a flash flood – especially at night, when it is difficult to see. 

With over 45 years of experience, SERVPRO has restored flood-damaged homes and businesses from coast to coast. Our Disaster Recovery Team is trained and equipped to handle the largest storms and the highest flood waters. 

Preparing Your Home or Business for Hurricanes

8/11/2021 (Permalink)

Here in Michigan, we obviously do not have to worry about hurricanes. But for those who own vacation homes or have friends/family living in hurricane zones, we have some helpful tips to prepare that you can share. 

Tips from FEMA (Federal Emergency Management Agency) for Preparing Your Home or Business for a Hurricane: 

Prepare your Home 

  • Cover all your home’s windows with precut plywood or hurricane shutters to protect your windows from high winds. 
  • Plan to bring in all your outdoor furniture, decorations, garbage cans and anything else that is not tied down. 
  • Turn off utilities as instructed. Otherwise, turn the refrigerator thermostat to its coldest setting and keep doors closed. 
  • Ensure a supply of water for sanitary purposes such as cleaning and flushing toilets. Fill the bathtub and other large containers with water. 

Prepare your Business 

  • Carefully assess how your company functions, both internally and externally, to determine which staff, materials, procedures, and equipment are absolutely necessary to keep the business operating. 
  • Identify operations critical to survival and recovery. 
  • Plan what you will do if your building, is not accessible. 
    • Consider if you can run the business from a different location or from your home. 
    • Develop relationships with other companies to use their facilities in case a disaster makes your location unusable. 

Document Drying and Restoration

8/9/2021 (Permalink)

Filled files of folder documents. Water-damaged paper can rapidly deteriorate. Without proper handling, valuable files, and irreplaceable documents could be lost forever.

As a leader in the restoration industry, we know timely mitigation is the key to reducing severity and recovering damaged items. Water-damaged paper can rapidly deteriorate. Without proper handling, valuable files, and irreplaceable documents could be lost forever. Let our team help you recover your damaged paper goods before it is too late. 

Learn About Our Services: 

Vacuum Freeze Drying 

A process in which an item containing moisture is frozen and dried using various vacuums and pressures to achieve sublimation. 

  • Sublimation is the direct conversion of a solid (ice) into gas (water vapor), without passage through a liquid stage. 
  • An example of sublimation is dry ice. Dry ice is made of carbon dioxide, not water. When dry ice is exposed to normal atmospheric conditions, it begins to sublimate, turning from its solid stage into its gaseous stage, bypassing the liquid stage. 

Digitizing 

With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water or smoke and needs to be cleaned, dried, or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage. 

Gamma Irradiation 

Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods. In gamma irradiation, high-energy photons are emitted from an isotope source (cobalt 60) producing ionization (electron disruptions) throughout a product. In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations, you are dealing with CAT 3 water; therefore, most of the affected documents that you will encounter will be contaminated. If this is the case, then decontamination is always a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photon-induced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products. 

Certified Irradiation 

Unfortunately, many businesses and governments agencies must dispose of counterfeit, faulty, expired, or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image, or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly. 

Post-Construction Services

8/4/2021 (Permalink)

SERVPRO equipment in front of a building. SERVPRO helps ensure your finished projects always look their best.

SERVPRO helps ensure your finished projects always look their best. 

Post Construction Cleaning 

Once the floors are down and the drywall is up, it is time to remove the debris and dirt in order to lay carpet, paint and decorate. SERVPRO of West Sterling Heights can provide the debris removal services to prepare the building for interior design. 

Dehumidification and Drying 

During the construction phase, a building can trap moisture. Excessive moisture could result in mold growth. If you think one of your projects may have a moisture issue, rely on our professionals to provide the help you need eliminating moisture and preventing the potential for mold growth. 

Final Cleaning 

You want the facility to look its best when the doors open. SERVPRO of West Sterling Heights provides cleaning services to give the building that extra shine. Services include: 

  • Carpet, resilient and non-resilient floor prep, and finish 
  • Ceiling, walls, and fixture cleaning 
  • Air duct cleaning 
  • Debris removal (if necessary) 
  • Window cleaning 

The last thing you need is a fire intrusion, water intrusion, or mold growth slowing down or stopping the completion of one of your projects. We provide 24-hour emergency mitigation, cleanup, and schedule quickly. In addition to fast response, our crews utilize industrial grade equipment, training, and electronic communication to help ensure the job is done right the first time, saving your time and money. 

Always Prioritize Safety as You Grill

8/2/2021 (Permalink)

Grilled chicken. For us, enjoying summer is all about getting outside with family and firing up the grill, but safety is key to making sure this stays a fun activity.

For us, enjoying summer is all about getting outside with family and firing up the grill, but safety is key to making sure this stays a fun activity. Grilling dangers are something many people do not discuss, but as with any open flame, the risk of a grill fire is there every time you light yours up. Fortunately, a bit of prevention goes a long way. 

It is reported by the U.S. Fire Administration that grill fires occur at least 5,700 times every year, making them more prevalent than many realize. Grilling can be a fun and safe activity, however, as long as you follow the proper fire safety protocols when you do it. 

Keep Grilling Fun, Safe and Fire-Free 

Create a safe zone around your grill. It is convenient to place your grill in a spot close to your home but giving yourself plenty of surrounding space is important in case of flare-ups. Three feet is the recommended distance to have around your grill, free from wood, siding or any other flammable materials. 

Clean your grill grates often. By keeping your grill grates clean, you are able to keep the temperature inside your grill steadier and reduce the chances of a sudden fire starting. Built-on food particles can get extremely hot when the grill is in use, even suddenly igniting in some cases. A quick scrape after each grill session can go a long way in reducing this danger. 

Never leave the grill unattended. There is no safe way to ever leave a grill unattended, even if the lid is closed. Fires only take a second to start, so your best bet to circumvent damage is by always being nearby with a fire extinguisher just in case. Even for a quick break, it is best to have someone take over your grill station to keep a vigilant eye out. 

Inspect the grill regularly. The components of a grill are not made to last forever, and even if you are using yours regularly, you never know when something could finally give out. Before you ever light your grill, do a visual inspection to make sure everything looks like it is in good shape and there are no areas that could lead to a gas leak on your connectors. 

If you have a grill fire that does damage to your home, we are here to help. You can call on SERVPRO, day or night, to have a quick response from our restoration experts. 

Learn About Desiccants

7/30/2021 (Permalink)

Green SERVPRO desiccants. At SERVPRO we use a variety of drying equipment to restore water damaged materials your Michigan property back to preloss conditions.

At SERVPRO of West Sterling Heights we use a variety of drying equipment to restore water damaged materials your Michigan property back to preloss conditions. One piece of equipment that excels at large loss drying is the desiccant dehumidifier. 

A desiccant dehumidifier has a moisture absorbing wheel inside the unit. The wheel is made of silica gel – which is the desiccant (drying) element. Air enters the unit through an opening and travels through the silica gel impregnated wheel. When the air reaches the other side of the wheel it is dry and pushed out of the unit by a high static blower. 

The process is as follows: 

  • Dehumidifiers absorb moisture from the air into desiccant materials. 
  • The air to be dried, or processed, is ducted through the rotor in one air stream. 
  • The rotor brings the moist desiccant to the reactivation air stream to heat it up. 
  • Moisture is expelled from the desiccant material as water vapor. 
  • Moist, warm air is ducted outdoors. 
  • The separate air streams move in different directions, blowing any debris away from the processed air. 
  • Dried processed air is circulated back into the area. 

Desiccant dehumidifiers range in size and configuration dramatically. They can be as small as a suitcase or as large as two semi tractor-trailers. Large desiccants are often self-contained dehumidification systems, utilizing onboard generators and running on propane or diesel fuel. When large catastrophic events occur, such as hurricanes or floods, large desiccants can provide a way of dehumidification when little or no power is available. 

If you experience water damage in your home or business, a desiccant dehumidifier might be used, depending on the extent of water damage. Here at SERVPRO we specialize in water damage restoration, the cornerstone of our business. We have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end. 

Certified: SERVPRO Cleaned - A New Way of Cleaning

7/28/2021 (Permalink)

Certified: SERVPRO Cleaned sticker on business window. Certified: SERVPRO® Cleaned means professionally trained SERVPRO franchisees perform requested cleaning, sanitizing and disinfection services.

Certified: SERVPRO® Cleaned means professionally trained SERVPRO franchisees perform requested cleaning, sanitizing and disinfection services to the properties identified below. Certified: SERVPRO® Cleaned program ranges from standard to enhanced services and are intended to limit the survival and spread of emerging viral pathogens. 

 Standard services focus on cleaning and disinfectant application to frequently contacted touchpoints such as doorknobs, light switches, countertops, keyboards, and desks. Enhanced services build upon standard services by adding cleaning and disinfectant application to less frequently contacted touchpoints such as the front, sides, and backs of desks, counters, tables, vanities, or equipment. We will work with you to identify specific surfaces for cleaning and disinfectant application. 

The cleaning will remove dirt and impurities, including germs, from surfaces and applying a liquid disinfectant will aid in killing germs on surfaces. Please keep in mind that porous surfaces, such as carpets, cannot be truly disinfected; but they can be sanitized, which reduces but does not necessarily eliminate all the contaminants on a treated surface. 

Certified: SERVPRO® Cleaned services exclude cleaning of ceilings or ceiling-mounted fixtures; inventory or retail merchandise; inside of cabinets, filing cabinets, desk drawers, refrigerators, ranges, microwaves, lockers or electronic items; food-related items, condiments, kitchen food boxes, kitchen food bags, kitchen food containers, beverages or anything that will be consumed by the public, unless agreement is made prior to beginning services. 

While no service can guarantee that all pathogens will be eliminated, our service is most effective on clean surfaces. CDC recognizes that cleaning of visibly dirty surfaces followed by disinfection is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses. We will not replace your current cleaning crew or janitorial service, but rather supplement your current cleaning efforts. 

A SERVPRO® franchise professional will work with you to determine and obtain agreement on a specific scope of work and pricing prior to the start of services. We will follow the CDC’s Environmental Cleaning and Disinfection Recommendations found at https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html. We will also follow state or local health department recommendations and protocols, if applicable. If you believe the facility and/or situation requires a more specific protocol, you are encouraged to hire an industrial hygienist to write a protocol for us to follow. 

Currently there are no disinfectants that have been tested specifically for this emerging viral pathogen. The CDC is recommending an EPA-registered disinfectant with claims against similar type organisms to SARS-CoV-2. The disinfectants the workers will use meet the criteria. The EPA also publishes a list of disinfectants that have been approved for emergent pathogen claims. Product information can be found in Technical Data and Safety Data Sheets, available upon request. 

While we will follow recognized industry and CDC standards to clean and disinfect, due to the nature of certain surfaces, we cannot provide assurances that all pathogens will be eliminated, including coronaviruses. Of course, any area may be infected later if exposed to someone who is contagious with any pathogen. It is important that you continue to follow CDC’s recommendations found on their website. For example, it is important that you continue to perform routine environmental cleaning, including routinely cleaning with effective and approved cleaning agents. Use all cleaning products according to the directions on the label. In addition, provide disinfectant wipes so that commonly used surfaces can be cleaned before each use. 

For more information on our Certified: SERVPRO Cleaned, give us a call at 586-480-2400! 

Unexpected Fire Hazards in Your Home

7/27/2021 (Permalink)

A house on fire. Some of the most dangerous fire hazards in your home are completely unexpected and are things you might not think about daily.

Some of the most dangerous fire hazards in your home are completely unexpected and are things you might not think about daily. Not all fire hazards are so predictable like leaving a candle unattended or smoking inside your house. The lesser-known fire hazards are just as troubling than most common ones because you do not see them coming until it is too late. 

Here are some unexpected fire hazards in your home that you should pay attention to: 

  • Dryer lint – Excessive heat and lint buildup is just asking for trouble. It is important to clean the dryer vent and exhaust duct regularly. 
  • Dust – Dust can be a fire hazard if it collects near floor heaters, electronics and sockets. If sparks fly, dust piles can ignite and start a house fire. Be sure to look under appliances and remove dust buildup. 
  • Gas water heater – Clothes piled too close to a gas water heater can ignite when the water heater comes on. 
  • Laptops – Laptops running for long periods of time tend to get hot. A hot laptop that is left on a bed, couch, blanket or other soft surfaces can prevent air flow in and out of the cooling vents. This can produce enough heat to ignite and start a fire. 
  • Crumbs in the toaster – Have you checked your toaster crumbs recently? As crumbs pile up on the bottom, a spark can easily catch fire and start a flame that catches on to items surrounding the toaster. 
  • Leaves in gutters – Allowing leaves to gather up in your gutters or bushes to over grow can cause a major fire risk. Be sure to clean your gutters and your lawn regularly to reduce the risk of a fire. 

An unexpected fire is devastating and can destroy your home along with your personal belongs. Be proactive in protecting your home from a fire hazard. Be alert and check your house routinely. If the unimaginable ever does happen, we are always ready to help. 

Ways To Protect Your Home Against Flood Damage

7/27/2021 (Permalink)

Flooded kitchen. Dealing with flood water can be a time-consuming mess.

Living in Michigan means knowing that flood water can easily rise, turning your home into a flooded building that needs extensive repairs by a water remediation and restoration partner. Although flooding from a burst pipe or flash flood can come on quickly, if your home is better prepared, the damage may be minimized. Below are five ways to be ready for unexpected water. 

Install a Sump Pump 

Sump pumps are installed in a pit in the lowest part of the home, such as the basement or crawlspace, and are designed to prevent water from entering the home. They automatically work to pump water out when it rises to a certain level. 

Raise Electric Components 

Along with water damage, flooding also creates potential fire hazard situations. It is recommended that wiring, outlets, sockets, and other electrical components be at least 12 inches above the structure’s projected flood elevation. A licensed electrician can raise them to meet those requirements. 

Waterproof Basements 

An easy way to keep basements dry is to regularly maintain outside the home. Along with keep gutters and drains free of debris, verifying the property slopes, and properly diverts water can keep water flowing away from the home. 

Keep Supplies On-hand 

Flood water can come on fast and rapidly rise. If you know you have foundation issues or have not cleaned the gutters yet, keeping supplies, such as sandbags and tarps, on-hand can minimize the amount of water entering the home. 

Maintain a Checklist 

Even if you are prepared, sometimes Mother Nature does not care. When that happens, it is important that everyone in the home knows what to do and precautions are taken to minimize damage. The checklist should be easily accessible and include items such as disconnecting appliances and turning off the main power, gas line, and water supply. 

Dealing with flood water can be a time-consuming mess. While total prevention may not be possible, being prepared can minimize damage. If you happen to have flood damage, we are available 24/7 so that when a disaster strikes, we have your back. 

Microwave Oven Safety

7/26/2021 (Permalink)

Woman's arm with an open microwave door. When not maintained properly, microwaves ovens can become extremely hazardous.

We have all thought about the left-over pizza in our refrigerators and cannot wait to get home to reheat it in a microwave oven. These appliances are great to reheat and enjoy leftovers and other snacks without the hassle of actually cooking them. But did you know that there are potential hazards to microwaves? 

When not maintained properly, microwaves ovens can become extremely hazardous. According to the National Fire Protection Association (NFPA), 1 in 6 of microwave ovens cause home fires every year. Once a fire is ignited in the microwave, it can quickly catch the whole appliance on fire. This can lead to the fire spreading to other areas of your kitchen and potentially your whole house. These fires can cause an annual average of 10 deaths, 150 injuries, and around $31 million in property damage. 

To prevent potential, follow these tips below: 

  • Purchase a microwave oven that is listed by a qualified testing laboratory. Make sure to complete and return the product registration card. This way the manufacturer can reach you if there is a recall on the product. 
  • Make sure children are supervised when using microwaves. 
  • Plug the microwave oven directly into the wall outlet – never use an extension cord. 
  • Make sure the microwave oven is at a safe height, within easy reach of all users. 
  • Open food slowly, away from the face. Hot steam or the food itself can cause burns. 
  • Food heats unevenly in microwave ovens. Stir and test before eating or giving to children. 
  • Never heat a baby bottle in the microwave. 
  • Clean regularly. 

If a fire happens to break out, follow these steps: 

  • Leave the door to the microwave closed. 
  • Turn the microwave off and unplug it from the wall. 
  • Call the fire department immediately. 

Home fires happen unexpectedly and are can sometimes be out of control. Remember if your home suffers from fire damage, SERVPRO will be ready to help and make it “Like it never even happened.” 

Faster To Any Size Disaster

7/16/2021 (Permalink)

SERVPRO Disaster Recovery Team Semi Truck. Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood.

Storms and inclement weather can be devastating to any business. Wind damage, heavy rain, and flooding can occur suddenly and cause substantial damage in a matter of minutes. There is never a convenient time for flooding or storm damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. SERVPRO of West Sterling Heights provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day, or night. 

Why Choose SERVPRO of West Sterling Heights? 

  • We are Faster to Any Size Disaster: Floods and storms do not wait for normal business hours, and neither do we. You can depend on an immediate response from our highly trained technicians, who are available 24 hours, seven days a week. 
  • We're Highly Trained Storm Damage Specialists: As leaders in the storm and water damage industry, we have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-storm condition. 
  • Water Damage Restoration Technician 
  • Applied Structural Drying Technicians 
  • We Have the Resources to Handle Storms and Disasters: In addition to our own resources, we can access equipment and personnel from over 1,800 Franchises across the state and country. We can even call upon strategically located Disaster Recovery Teams for catastrophic storms and major events. 

Our Disaster Recovery Team 

Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable. 

With the ability to mobilize local command centers, along with the resources of more than 1,800 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include: 

  • 2020 Midland Floods 
  • 2019 Hurricane Dorian 
  • 2018 Hurricane Florence 
  • 2018 Hurricane Michael 
  • 2017 California wildfires 
  • 2017 Hurricane Irma 
  • 2017 Hurricane Harvey 
  • 2016 Hurricane Matthew 
  • 2015 Carolina floods 
  • 2014 Polar Vortex 
  • 2012 Sandy 
  • 2010 Nashville floods 
  • 2008 Ike 
  • 2007 Chicago floods 
  • 2007 Ohio floods 
  • 2007 California wildfires 
  • 2005 Katrina/Wilma/Rita 

Should a storm or major event strike, we will make it “Like it never even happened.” Call 586-480-2400, we are always here to help! 

Biohazard Emergency Tips for Your Business

7/16/2021 (Permalink)

Biohazard sign on red garage door. Biohazard contaminants should be considered very dangerous as they can pose a serious health risk to you, your staff, and your customers.

Biohazard contaminants should be considered very dangerous as they can pose a serious health risk to you, your staff, and your customers. Sewer backups and flood water are two common biohazard scenarios that can affect businesses. SERVPRO of Saginaw / Bay City has the training, protective gear, and specialized equipment necessary to safely clean and restore this type of contamination to get your business back up and running! 

After any biohazard or sewage contamination in your business, your primary focus should be safety: 

  • Is it safe to stay in your business? 
  • Exposure to biological and chemical contaminants can pose serious health consequences. 
  • Flood water can contain sewage, pesticides, and other contaminants. 
  • Only do activities that are safe for you to perform. 

What to Do After a Contamination 

  • Stay out of affected areas. 
  • Call emergency service personnel if the situation is life-threatening. 
  • Treat all bodily fluids as if they are contaminated. 
  • Turn off the HVAC system if there is sewage damage. 

What Not to Do After a Contamination 

  • Do not leave wet fabrics in place. Hang furs and leather goods. 
  • Do not leave books, magazines, or other colored items on wet carpet or floors. 
  • Do not use your vacuum or other appliances to remove water. 
  • Do not use television or other appliances. 
  • Do not turn on ceiling fixtures if ceiling is wet and keep out of rooms where ceilings are sagging. 

We Are Here to Help 24/7 

Biohazards like flood water or sewer backups should be considered an emergency and dealt with as quickly as possible. SERVPRO of West Sterling Heights has water damage restoration specialists and has specific training and expertise to safely remediate biohazard contaminants. 

We Specialize in Cleanup and Restoration!

7/14/2021 (Permalink)

Flooded basement. If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including:  

  • A blocked or failed sewer lateral pipe 
  • Heavy rain causes surface water to pool around your home 
  • Storm sewer backup 
  • Sanitary sewer backup 
  • Foundation drainage failure 
  • Water supply-line break or hot-water tank failure 
  • And many more 

Have questions about basement flooding? Call today at 586-480-2400. 

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get. 

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of West Sterling Heights and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals. 

We are Flooded Basement Specialists: 

  • We are available 24 hours a day / 7 days per week 
  • We’re a preferred vendor to many national insurance companies 
  • We bill the insurance directly – one less thing for you to worry about 
  • Our technicians are highly trained in water restoration techniques 
  • We use s500 IICRC Restoration Standards 
  • Advanced inspection and extraction equipment 

Basement flooded? Call us today at 586-480-2400. We are ready to help!  

Bonfire Safety

7/14/2021 (Permalink)

Burning logs. Any open flame is a potential risk for a disaster.

Cozy, cool nights spent by the fire with friends and family while roasting marshmallows and enjoying each other’s presence is a recipe for a good night. All while maintaining 6 ft a part of course! 

Surrounding a campfire with loved ones creates special memories that you can cherish forever. Let us continue to create these memories by practicing bonfire safety! 

Starting the Fire: 

  • Make sure your fire pit is enclosed and there is enough room for a seating area 
  • Make sure that your bonfire is 10 ft away from your home or any structures 
  • Do not use gasoline or lighter fluid to start or relight the bonfire 

Bonfire Safety: 

  • Keep a bucket of water or hose handy in case of emergencies 
  • Do not leave bonfire unattended 
  • Keep children and pets away from the bonfire 
  • Do not throw fireworks into the bonfire 
  • Do not burn aerosols or anything that may produce toxic fumes or explode 

Putting Out the Fire: 

  • Use a shovel to spread out the ashes to let them cool down. Slowly pour water over the ashes and check to be sure that the fire is completely out 

Any open flame is a potential risk for a disaster. So next time you are planning a bonfire, use these tips to ensure everyone’s safety. As always, we are ready for whatever happens. If your bonfire gets out of hand and causes fire damage, you know we will be there to help! 

Keep Up with Your Business Carpet Cleaning

7/11/2021 (Permalink)

Carpet being cleaned. Cleaning your carpets at least twice a year can help preserve the life of your carpets and keep your building looking clean and smelling fresh.

Being a local independently owned franchise, we understand the challenges of owning a small business. Keeping a commercial space clean can be a big challenge but it needs to be done. First impressions are very important, and you don't want to turn customers off because your store has filthy carpets. Nobody wants to eat in a restaurant that has dirty carpets or upholstery 

We can take care of those things for you. Cleaning your carpets at least twice a year can help preserve the life of your carpets and keep your building looking clean and smelling fresh. We clean several businesses through-out the West Sterling Heights area already. Churches, nursing homes, senior living communities and apartment complexes use us regularly to keep the carpets in their property looking nice, you should too! Call today at 586-480-2400. 

We Have All Your Commercial Needs!

7/11/2021 (Permalink)

Commercial cleaning crew in commercial building. When you need it done right and done fast, do not hesitate to call SERVPRO of West Sterling Heights.

Ever wonder what SERVPRO of West Sterling Heights can do for your commercial business? No matter the disaster, we can make it “Like it never even happened.” 

Fire, Smoke and Soot Cleanup and Restoration: 

Pretesting helps SERVPRO of West Sterling Heights determine what type of fire has taken place. Knowing the types of smoke and their behavior patterns are vital to proper restoration. 

Water Removal and Dehumidification: 

Our Franchise Professionals identify the source and type of water, which determines the proper course of action. Drying equipment controls temperature and humidity, minimizing secondary damage. 

Air Duct and HVAC Cleaning: 

Our Franchise Professionals can inspect your HVAC system and ductwork. Cleaning services can be provided to help restore peak energy efficiency, eliminate offensive odors and improve indoor air quality. 

Carpet and Hard Floor Cleaning and Care: 

SERVPRO of West Sterling Heights Franchise Professionals use the latest IICRC** training as well as state-of-the-art equipment to remove entrapped soils from deep within your carpet’s pile and backings. 

Crime Scene, Biohazard and Vandalism Cleanup: 

Our Franchise Technicians are trained to safely and effectively clean biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. 

Stain Removal, Stain Resistance Applications: 

Using IICRC standards for carpet as a guide, our Franchise Professionals will show you what cleaning option would be best for your carpet’s level of soiling and explain the benefits of soil protection. 

Mold Mitigation and Remediation: 

SERVPRO of West Sterling Heights work to control and remediate mold contaminants while protecting your health and safety. 

Odor Identification and Deodorization: 

SERVPRO of West Sterling Heights Franchise Professionals will find the source of the odor and determine the best methods to neutralize and eliminate it. 

Contents Claim Inventory Service: 

Accurate inventory helps keep costs low and reduces job completion time. We can provide an itemized, area-by-area loss inventory. 

Upholstery and Drapes: Wet or Dry-Cleaning Methods: 

Fabrics are inspected and tested to determine the safest and most effective cleaning method. 

When you need it done right and done fast, do not hesitate to call SERVPRO of West Sterling Heights. Call us today at 586-480-2400. 

Learn About Benefect® Botanical Disinfectant

7/6/2021 (Permalink)

Gallon jug of Benefect Botanical Disinfectant. Benefect® is ideal for use in sites such as water damage, sewage back up, mold remediation, fire restoration and trauma scene decontamination.

What is a Botanical Active Ingredient? In nature, plants produce germ-killing “essential oils” to protect themselves from invading microbes, similar to how our bodies produce antibodies for our protection against disease. Benefect® is a revolutionary blend of these antimicrobial extracts, particularly from the herb Thyme. Using these essential oils from plants allows Benefect® to achieve an unprecedented Category IV toxicity rating with a broad-spectrum disinfectant. To put it simply, Benefect® is a “plant immune system in a bottle.” 

Uses: 

  • Water damage & mold 
  • Catastrophic events 
  • Trauma & blood-borne pathogens 
  • Hard surface disinfectant 

Advantages: 

  • Excellent safety profile 
  • Hospital level disinfection for all restoration jobs 
  • OSHA compliant for blood-borne pathogens 
  • EPA registered disinfectant 
  • Ideal for use in schools and day care centers 
  • Outstanding product for “green cleaning” programs 

Benefect® is ideal for use in restoration sites such as water damage, sewage back up, mold remediation, fire restoration and trauma scene decontamination. Effectively eliminates odors produced by odor-causing bacteria, fungi and other organisms on concrete, wood framing and studding, trim and sub-floors. 

Protecting Your Garden During Rainstorms

7/6/2021 (Permalink)

Hand pulling a plant from the ground. Although our gardens love a nice rain shower, too much rain can be harmful to all the plants.

Although our gardens love a nice rain shower, too much rain can be harmful to all the plants. After all the hard work you have done to manage your garden, do not let heavy rainstorms ruin it! 

Follow these tips to protect your garden during heavy storms: 

Before: 

  • Remove damaged limbs and shoots – Removing dead limbs and shoots from your plants will help make them more streamlined and will reduce snapping and tangling. 
  • Add compost and mulch – Adding a couple of inches of compost to the top 8 to 12 inches of soil will help with drainage. 
  • Support taller plants – Push a wooden or metal support into the ground and tie taller plants to it. This will help keep them stable against rain and strong winds. 
  • Drainage – Make sure there is a proper runoff that tilts away from your garden and make sure it is not blocked. Water collecting in your garden can be damaging to your plants, possibly drowning them. 

During: 

  • Cover you most delicate plants – Use a waterproof tarp to cover your most fragile plants during heavy rainstorms. Make sure that the covering is not blocking water from draining because it can cause other plants to drown. 

After: 

  • Check your vegetable roots – Once the rainstorm has stopped, make sure there are no exposed roots following soil erosion. If there are exposed roots, covered them with soil or compost before they dry out. 
  • Check your pots and planters – Pots and planters can easily become flooded if the drainage is blocked. Check them before, during and after rainstorms. You can always cover pots and planters if necessary. 
  • Pull weeds up by hand – The moist soil after rain means you are much more likely to retrieve the whole root without it snapping or breaking. 

Need more tips? Go to The Plant Guide for more information on maintaining your garden during severe weather. 

Protect Your Basement from Storm Damage

6/30/2021 (Permalink)

Flooded basement. Our technicians have been specially trained to handle these sorts of unique situations to help get your life back to normal as soon as possible.

According to the Insurance Journal, weather incidents account for more than half of all homeowners’ insurance claims. If you do not want your beautiful, finished basement to become an indoor pool after a bad storm, follow these tips! 

When it comes to avoiding a flooded basement, prevention and maintenance is key. 

  • Try to keep as much of that rainwater away from your home. 
  • Look at the grade of your backyard and make sure it slopes away from your home (and not towards your basement) 
  • Clean the gutters regularly 
  • Repair any cracks in the wall or floor 
  • Invest in a sump pump 
  • Review your insurance policy and check for flood insurance 
  • Ask your security company about flood sensors. New technology allows you to monitor your basement from your phone. 

Michigan is known for its constant changes in weather, making our homes an easy target for storm damage. That is why we are ready to help 24/7. If your home is affected by storm, or if it is flood damage, your property needs specialized equipment and techniques to restore it back to its pre-damaged condition.  

Our technicians have been specially trained to handle these sorts of unique situations to help get your life back to normal as soon as possible. Storm damage can include not only water damage but mold damage, too. It may seem like a daunting challenge to overcome, but we have the resources and tools to restore your home and make it “Like it never even happened.” 

Standing Water

6/29/2021 (Permalink)

Flooded basement. Standing water is a pool of water that does not flow.

When floodwater enters your home or business, it can cause "standing water". Standing water is a pool of water that does not flow. This can be a dangerous thing if it is not handled correctly. Standing water should be dealt with right away. The cleanup can sometimes take up to 10 or 11 days to completely disappear unless it is mitigated immediately. 

Here are some protective measures to take into consideration when dealing with standing water: 

Stay Away from Standing Water 

  • Sewage, debris, and other unpleasant things can be in the standing water leftovers 
  • Standing water is a breeding ground for bacteria and other parasites 
  • Swimming, wading, or rafting can make you sick 
  • Wash your hands after contact with standing water 
  • Do not drink the water 
  • Water conducts electricity. Underground power lines can give you a dangerous shock 

Standing Water vs. Animals: 

  • Snakes and other animals may get into your home or building. Wear work boots and heavy gloves when you clean up 
  • Mosquitoes can breed and grow in standing water 
  • Some animals might find your home or business a cozy place to live 
  • If tap water is unsafe to drink, it is unsafe for your pets 

If you find yourself dealing with standing water of any kind, we are here to help make it “Like it never even happened." 

Spot Hidden Water Leaks

6/28/2021 (Permalink)

Blue water meter. Spotted a hidden water leak and have damage?

When was the last time you moved your appliances to inspect for hidden leaks? Leaks are trouble, that is why it is important to be alert and spot water leaks before they drive up your water bills and cause damage to your home. 

Here is where to find hidden leaks in your home: 

  • Check your water meter: Turn off all the water in your home and record the number on your water meter. Wait at least 20 minutes, return to check your meter again. If the meter reading has changed, that means you have a leak. 
  • Check your usage: The U.S. Environmental Protection Agency highly recommends checking your winter water usage to find out if a leak is occurring somewhere in your home. If a family of four is using more than 12,000 gallons of water per month, it is likely that there is a serious leak problem somewhere in your plumbing system. 
  • Check your bill: If your bill is rising consistently but your water usage has not changed, a leak may be to blame. Collect bills from the past few months and compare them to see if there is a steady increase. Your water bill should remain within the same range month to month. 
  • Check exterior usage: Leaks not only happen inside your home – they can occur outside as well. Check your outside spigots by attaching a garden hose; if water seeps through the connection while the hose is running, replace the rubber hose gasket and check to see all connections are tight. 
  • Routine check: Regularly check places such as the toilet base, shower door, ceilings, cabinets, and basement corners for mold or pooling water. Being alert and proactive is in checking for water leaks is key for avoiding potential problems. 

Spotted a hidden water leak and have damage? Call SERVPRO of West Sterling Heights at 586-480-2400. We are water damage restoration specialists and are ready to restore your home back to pre-water damage condition. We are available 24/7 so that when a disaster strikes, we have your back. We quickly extract the water and then dry your property using state-of-the-art equipment. SERVPRO uses moisture monitoring equipment to effectively measure and document the drying process to ensure your property is dry. 

Prove Your Commitment to Clean

6/25/2021 (Permalink)

Certified: SERVPRO Cleaned sticker on business window. Getting back to business relies on getting your customers back through your doors.

Getting back to business relies on getting your customers back through your doors. And that will only happen if they feel safe and secure in your space. The COVID-19 pandemic has changed what it means to be clean with 40% of consumers citing store cleanliness as a top concern. Are you ready to not only help keep your customers and employees safe but to communicate that you have chosen a higher standard of clean for all Americans? 

Certified: SERVPRO Cleaned is a defensive cleaning program that goes way beyond janitorial or carpet cleaning. This is proactive viral pathogen cleaning. As the #1 choice in cleanup and restoration, we stand on over 50 years of experience and expertise so you can rest assured that you have selected a higher standard of clean for all Americans – you are Certified: SERVPRO Cleaned. 

Certified: SERVPRO Cleaned 

When the stakes are this high, you want a partner who has developed an industry-leading and proprietary training program, cleaning solutions, and remediation processes over decades. The program is grounded with our unique 3 Cs: Consult, Clean, and Certify. 

  1. CONSULT: A TAILORED CLEANING PROGRAM TO MEET YOUR NEEDS. 
  • We will assign you a Cleaning Protocol Specialist who understands your business. 
  • Programs are based on a range of factors: type of industry, business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points. 
  1. CLEAN: PROACTIVE AND COVID-19 EMERGENCY RESPONSE CLEANING PROGRAM. 
  • Trained and experienced in biohazard cleaning and decontamination for porous and non-porous surfaces – always adhering to the cleaning and decontamination standards for your facility set by the CDC. 
  • EPA-approved products, including our proprietary cleaning agent SERVPROXIDE, a hospital-grade disinfectant that is NSF certified for direct food surface use. 
  1. CERTIFY: A COMMITMENT TO CLEAN FOR YOUR EMPLOYEES AND CONSUMERS. 
  • Leverage SERVPRO’s trusted brand to reassure your customers and employees that you are taking the steps needed to keep your space at a higher level of clean. 
  • Communication touchpoints include a Certified: SERVPRO Cleaned window emblem, signage, marks for your digital footprint and more. 

DISPLAY YOUR COMMITMENT TO CLEAN WITH THE CERTIFIED: SERVPRO CLEANED LOGO. 

Customers and employees will know that SERVPRO, the nation’s #1 choice in cleanup and restoration, was there. 

Storm Damage? We Are Here to Help!

6/24/2021 (Permalink)

Lightning seen through a car windshield. Heavy rainfall causing floods and storms can lead to damage to your home or business in no time.

Heavy rainfall causing floods and storms can lead to damage to your home or business in no time. SERVPRO of West Sterling Heights wants residents of Mid-Michigan to know that when a storm damages your home or business, our highly trained professionals will respond to cleanup and restore your property to pre-damage condition. Our ability to immediately respond to a storm emergency helps to minimize the damage and the cleaning and restoration costs. 

Here are some of the services we provide: 

  • Emergency contact 24/7 
  • Inspection and damage assessment 
  • Water removal and water extraction 
  • Drying and dehumidification services 
  • Cleaning and repair 
  • Odor removal 
  • Restoration 

What To Do Until Help Arrives: 

  • Remove excess water by mopping and blotting. 
  • Wipe excess water from wood furniture after removal of lamps and tabletop items. 
  • Remove and prop wet upholstery and cushions. 
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting. 
  • Turn air conditioning on for maximum drying in summer. 
  • Remove colored rugs from wet carpeting. 
  • Remove art objects to a safe, dry place. 
  • Gather loose items from floors. 

When water damage strikes, a fast response is critical. Day or night, Mid-Michigan residents and business owners can expect us to respond immediately to your water emergency. If you’re experiencing water damage from a storm, call SERVPRO of West Sterling Heights at 586-480-2400. 

Bad Habits That Can Start a Fire

6/24/2021 (Permalink)

Fire flames. Fire and smoke damage is especially destructive.

House fires are more common than you may realize, with potential fire starters like dust, laptops and lint traps hiding in plain sight throughout your home, disguised as harmless but can be deadly. 

Are you guilty of these bad habits that could start an unexpected fire in your home? 

Misusing electric blankets: A warm and cozy electric blanket is a welcome comfort in the winter but, it also poses a potential fire hazard. Never allow pets to snuggle on top and do not pile extra covers over the electric blanket. Excessive heat buildup may lead to fire. Never bend the coils, always keep your blanket at its lowest setting and always turn it off in the morning. 

Piling up dirty rags: A wood stain may be the perfect finishing touch on a DIY project, but later, that pile of oil-soaked rags you tossed in the corner could trigger the perfect storm. Those rags are a very real fire hazard if left unattended. The rags could oxidize and spontaneously combust, causing a house fire. Two proper ways to dispose of oily rags are to lay them flat outside to dry or to put them in a metal can filled with water and a tight-fitting lid. 

Lingering dryer lint: We're sure you know emptying the lint screen increases your dryer’s efficiency, but did you know that lint is flammable? The combination of lint buildup and excessive heat is a recipe for disaster. Make sure to clean the interior of the dryer frame as well as the dryer vent and exhaust duct regularly to clear away lint and clogs and to reduce the risk of fire. 

Letting your laptop overheat: If you own a laptop, you know how hot it can get, leaving your computer on your bed, chair, rug or other soft flammable surface, you increase the risk of restricting airflow through the cooling vents. This can cause your laptop to overheat and possibly catch fire. Keeping your laptop on a desk or table will help prevent fires. 

Using too many extension cords: Extension cords are meant to be a temporary response to a lack of electrical outlets; not a permanent solution. The reason why is this: connecting many cords for a significant amount of time causes an overload that will lead to a short circuit - which could start a fire. Hiring a qualified electrician to install additional outlets could help you avoid this problem altogether. 

Disregarding dust: Built up dust can be a fire hazard if it collects in and around electrical sockets, electronics and even floor heaters. Vacuuming on a regular basis, especially behind electronics, will significantly reduce the chance of dust particles catching fire. 

Improperly storing batteries: Storing 9-volt batteries in your kitchen junk drawer might be putting your home and family at risk. When loose batteries roll around with other metals such as paper clips or screws, the two terminals could short out, possibly generating enough heat to ignite flammables nearby. If storing the batteries in the original package is not an option, place a piece of electrical tape over the terminal to prevent this possibility. 

Unwanted guests: Rodents like mice and rats like to chew on electrical wires to control the length of their teeth. Over time, they can remove the sheathing, this leaves the wires exposed. The electrical current travelling through the wire generate heat and if the wire is exposed this could lead to sparks, which in turn could ignite the surrounding surface. Call an exterminator if you suspect you have rodents. 

Forgetting the chimney sweep: There are common cause of chimney fires, such as, dead birds, raccoon nests, cracked mortar and built-up creosote. The National Fire Protection Association recommends a professional chimney sweep at least once a year. Also, when building a fire in your fireplace, never light it with kerosene. Always use an approved fire starter. 

Overlooking the range hood: Ovens and cook tops are the most common sources of kitchen fires. But range hoods are also a potential threat. Grease builds up over time and can drip down onto the cook top, possibly starting a fire. These flames could easily reach your cabinets and before you know it your kitchen could be engulfed. Regularly clean and maintain your range hood to keep your kitchen out of harm’s way. 

Furniture arrangement: Furniture placed too close to a wood stove could spontaneously ignite. Pyrolysis is the chemical decomposition of a combustible item. This occurs when an object is continually exposed to a heat source and dries out. This leading-yet seldom considered cause of fires does not even require a direct flame. It only takes heat and time. 

Why Choose SERVPRO 

Fire and smoke damage is especially destructive. In many instances, your Mid-Michigan property will also suffer from water damage from firefighting efforts. We specialize in both fire and water damage restoration. It’s the cornerstone of our business. SERVPRO of West Sterling Heights has specialized equipment, specific training, and certifications that allow us to restore your home to pre-fire condition "Like it never even happened." 

Tips on Battling Extreme Heat

6/23/2021 (Permalink)

Overheated woman in a car holding a water bottle on her head. Beat the heat this summer with these helpful tips!

Summer has just begun, and Michigan has already experienced high temperatures. As temperatures continue to rise, survive the summer heat by following the tips below: 

Stay Cool: 

  • Stay cool indoors: Stay in an air-conditioned place as much as you can. If your home does not have air-conditioning, go somewhere that does such as a store, restaurant, etc. 
  • Take cool shower or bath to cool off: When you overheat in the humidity outside, relax and cool down with a cold shower to help restore your body temperature. 
  • Schedule outdoor activities with caution: Try to limit outdoor activities to when it’s coolest, such as morning or evening. Find shady areas to rest in so your body has a chance to recover. 
  • Pace yourself: Limit exercise during extreme heat. 
  • Wear sunscreen: Protect your skin from sunburn and sun damage. Sunburn affects your body’s ability to cool down, leading to dehydration. 
  • Avoid hot and heavy meals: They add heat to your body. 

Stay Hydrated: 

  • Drink fluids: Drink plenty of fluids, no matter how active you are. Do not wait until you are thirsty to drink. 
  • No sugary or alcoholic drinks: These drinks can make you lose more body fluid. Drinking cold drinks can also cause stomach cramps. 
  • Replace salt and minerals: Sweating removes salt and minerals from the body that needs to be replaced. Sports drinks such as Gatorade or Powerade can replace salt and minerals you lose in sweat. 
  • Keep your pets hydrated: Provide plenty of fresh water for your pets to keep them cool and hydrated. Leave their water bowl in shady areas to help cool them down. 

Beat the heat this summer with these helpful tips! For more information about extreme heat, visit cdc.gov

Learn About Sandbags

6/23/2021 (Permalink)

Pile of sandbags. When faced with flooding, you may be considering the possibility of a sandbag wall to protect your business.

When faced with flooding, you may be considering the possibility of a sandbag wall to protect your business. It is recommended that taking steps to mitigate damage before it occurs to protect the property and reduce clean up times and costs by several restoration companies. A flood dam is one way to do this. Here is what you need to know about flood dams. 

Where to Find Them 

Sandbags can be purchased from local hardware stores or landscaping suppliers. During times of severe floods and storms, quantities may be supplied by your local council. You can contact your local council or visit their website for more information.  When there is significant flooding, sandbags may in limited supply and may only be issued State Emergency Service. It is better to be prepared and purchase sandbags prior to or when made aware of a flood event. 

How They Work 

In most cases flood dams work by directing water flow away from the threatened area. Many people choose sandbags because they are easy to build protective barriers. Dry sand is loaded into the bag, and the bag is then folded and placed to create a wall. When the water reaches the wall, it is absorbed by the sand which then becomes heavier, harder to move, and creates a tighter seal. 

Where to Place Them 

When creating a sandbag barrier to protect your business it is recommended to construct it in a way that directs the flow of water rather than trying to block it. This will put less force on the wall and keep the water moving to a safe drainage location. Consider setting the barrier up so that the water flows downhill and away from the property, or into a drainage ditch or open field where it can disperse safely. Sandbags should also be placed over floor wastes and drains to prevent backflow of grey water entering the building. They can also be used in front of doorways/roller doors. 

When to Use Them 

One of the best ways to reduce flood damage is to know when to use a flood dam. In most cases you may want to consider the use of sandbags any time you believe flooding may pose a high risk to the property. 

When making a sandbag wall or using another flood dam type to protect your company it is important to understand how they work and where to place them to direct water flow. Using these tools properly may help you reduce the amount of damage your business could face in the next big storm. 

Why Choose SERVPRO 

In case of a flooding event, SERVPRO is always here to help. Michigan is known for its constant changes in weather, making our businesses an easy target for storm damage. That’s why we are ready to help 24/7. We will get your business back to pre-damaged condition with our specialized equipment to make it “Like it never even happened.” 

Water Damage to Hardwood Floors? We Can Help!

6/18/2021 (Permalink)

Wood floor. In some cases, we can save your hardwood floors.

How Water Warps Hardwood Flooring 

When water floods areas with hardwood floors, the material tries to absorb the water. Excessive moisture forces the wood to expand, which can cause warping or cupping. Here at SERVPRO, we always encourage water damage victims to extract as much water as possible while they wait for help to arrive. 

Saving Water Wet Hardwood Floors 

In some cases, we can save your hardwood floors. If the water is quickly extracted and there is not significant warping, then we can use a drying process specifically designed for hardwood floors. But if the flooring was exposed to moisture for a significant period of time and shows major signs of warping, then your hardwoods will need to be removed and replaced. 

Call Professionals Before It is Too Late 

While it is possible to save your water-damaged hardwood flooring, time is a critical factor. If you notice water damage in your home, call a professional cleanup and restoration company like our team here at SERVPRO of West Sterling Heights. We offer 24/7 emergency restoration services. Call us today at 586-480-2400. 

Create an Impact

6/18/2021 (Permalink)

Man in white Tyvek suit spraying a table with disinfectant. You only have one chance to make a great first impression with your customers.

You only have one chance to make a great first impression with your customers. Using safe and biodegradable products, SERVPRO of West Sterling Heights can create a clean, fresh and long-lasting impression. 

Ways to Impress Your Customers: 

  • Clean dirty and stained ceilings. 
  • Scrub lobby, furniture and draperies. 
  • Establish maintenance plans for furnishings, carpets and draperies. 
  • Clean HVAC and air duct systems. 
  • Clean carpets and hard floors. 

Improve the Air Quality of Your Business: 

When addressing air quality, inspecting the ductwork is your SERVPRO of West Sterling Heights first order of business. Dirty ducts can work to circulate odors and contaminants like mold and irritating dust throughout the building. 

Our Franchise Professionals use proven Portable Ventilation & Air Duct Cleaning System to examine ductwork and make a clean sweep removing years of dust and grime. 

The SERVPRO Difference: 

  • Reduce potential for mold growth. 
  • Remediate bacteria, fungi and mold. 
  • Restore peak energy efficiency. 
  • Eliminate offensive odors. 
  • Free written inspections and estimates. 

If your commercial property is in need of deep cleaning or air quality improvement, call SERVPRO of West Sterling Heights at 586-480-2400. 

Smell Natural Gas?

6/18/2021 (Permalink)

Stove burner with blue flame. If any of your appliances run on gas, invest in gas detectors, and remain vigilant for signs of a gas leak.

Many people assume that natural gas explosions are a thing of the past, back when regulations were not as strict as they are today. However, the truth is that gas fires continue to occur at an alarming rate and, sadly, they often result in much more dire consequences than fire damage. You can prevent a gas fire by recognizing the signs of a gas leak. 

Determine if Your Home Utilizes Natural Gas 

Before you learn the signs of a gas leak, you should determine which aspects of your home use natural gasses. You may be at risk for a gas leak if any of the following appliances use the natural commodity: 

  • Oven 
  • Hot water heater 
  • AC unit 
  • Fireplace 
  • Dryer 
  • Heating system 

If any of your appliances run on gas, invest in gas detectors, and remain vigilant for signs of a gas leak. 

What to Do If You Suspect a Gas Leak 

A gas leak can quickly lead to a gas fire which can quickly lead to a gas explosion. For this reason, it is imperative that you recognize the signs of a leak and take proper measures to prevent disaster: 

  • Check the stove: If it is safe to do so, walk over to your stove to make sure all the burners are off. 
  • Open the doors and windows: If you cannot find the source of the leak, open all the doors and windows to help the gasses escape. 
  • Do not flip any switches: A light switch can cause a spark, which can cause an explosion. Keep all the lights off if you suspect a gas leak. 
  • Shut off your gas meter: If you do not know where your gas meter is located, now's the time to find it. If you smell gasses, locate the meter, and turn it off. 

A gas fire can be extremely dangerous. For this reason, the best thing you can do if you suspect a gas leak is to leave your home ASAP and call 911. If a fire does occur, the SERVPRO of West Sterling Heights fire damage cleanup crew can help with the restoration process. Call us today at 586-480-2400. 

Removing Odors After a Flood

6/18/2021 (Permalink)

SERVPRO water technician with a dehumidifier. We have the training and equipment to identify and eliminate these offensive odors.

The water damage that occurs when your home floods often come with odors and mold growth that continue to seep into your residence long after the water has subsided. You can take care to eliminate odors and preserve the safety of your dwelling with the following measures: 

Air Things Out 

Open all doors and windows to allow air to circulate in your residence. This should help dissipate any lingering smells that remain and will also facilitate drying of the affected areas. 

Dry the Wet Areas 

You may install dehumidifiers to speed up the drying process. Removing moisture from porous and absorbent surfaces such as carpet and upholstery can greatly reduce the chance of foul aromas remaining after the flood and can mitigate the appearance of mold. 

Deodorize Your Home 

There are natural and inexpensive methods that you can utilize to expedite the deodorizing process in your house. Baking soda sprinkled into carpets or other absorbent surfaces can be vacuumed up, greatly with getting rid of foul odors. On less porous surfaces, vinegar applied liberally can aid in combating persistent smells. 

Keep an Eye Out for Mold 

As with any area that has had prolonged exposure to moisture, mold growth can be a threat that, if not addressed immediately, poses a potentially recurrent problem that can present itself throughout the life span of your residence. It is imperative that proper steps are taken to ensure that mold and spores do not have the opportunity to spread in your home. 

Be Aware of Contaminants 

Sewage loss can lead to your home being contaminated by sewage contents when flood water finds its way past your threshold. This can leave behind an overpowering smell even after the moisture has been removed due to the bacteria in the water. These smells often cannot be removed by household cleaners and require the services of a professional flood restoration company. 

Why Choose SERVPRO? 

We have the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor and determining the conditions where it contacts surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly. 

The science of identifying and eliminating odors can be a tricky thing, so give us a call at 586-480-2400 and leave the restoration to us. 

24/7 Emergency Water Damage Service

5/31/2021 (Permalink)

Water is pumped out and into SERVPRO water tank. There is never a convenient time for flooding or water damage to strike your business.

SERVPRO of West Sterling Heights can respond immediately to your commercial water damage emergency regardless of the size or scope of the damage. 

There is never a convenient time for flooding or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we will be there fast with the help you need. 

  • 24 Hour Emergency Service 
  • Faster to Any Size Disaster 
  • A Trusted Leader in the Restoration Industry with over 1,700 Franchises 
  • Highly Trained Water Damage Restoration Specialists 

We Answer the Phone Ready to help. 24 hours a day, 7 days a week. 

Call Today 586-480-2400. We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of West Sterling Heights has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it is the cornerstone of our business. 

What to Expect 

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed. 

Our SERVPRO Representative will ask several questions: 

  • Your name and contact information 
  • Your insurance information (if applicable) 
  • The street address of the water-damaged business 
  • When did the flooding or water damage occur? 
  • What caused the water damage (if known)? 
  • Is there electricity available (on-site)? 

About SERVPRO 

SERVPRO of West Sterling Heights specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. 

We live and work in this community too. As a locally owned and operated business, SERVPRO of West Sterling Heights is close by and ready to respond to your flood or water damage emergency. 

After Flood Safety Tips

5/31/2021 (Permalink)

Still water with the SERVPRO orange house logo. Floods happen unexpectedly and can cause severe damage for your home or business.

Floods happen unexpectedly and can cause severe damage for your home or business. Storm damage through flooding can lead to property damage and ongoing mold problems, but the team at SERVPRO of West Sterling Heights has some tips to help: 

Safety first. If you have standing water where electricity may be present, make sure that ALL electricity is turned off to the area to prevent electrocution. When in doubt, contact a professional to help disconnect power. 

Do not wait. When you are dealing with water damage, it is important that you take immediate action so that you can rescue as much as you can. Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of West Sterling Heights arrives quickly and starts the water extraction process almost immediately. 

The experts at SERVPRO of West Sterling Heights offer 24-hour emergency water damage service. Call 586-480-2400 to get connected with our team. 

Fight mold. Getting your space dried out as quickly as possible is crucial to avoiding dangerous mold setting in. While things can dry out naturally, this is not guaranteed, and it may not be fast enough to prevent mold. Mold spreads quickly, so a minor mold infestation can quickly escalate into a major problem. We are dedicated to responding immediately when you contact us. A fast response lessens the damage, limits further damage, and reduces cost. SERVPRO has a scientific approach to drying that can help speed up the process and keep mold at bay. 

Give your valuables some love. While not everything can be saved after a flood, you may be surprised at what can be salvaged. Let us remove your wet items from the flooded area and take them to our facility for restoration. SERVPRO of West Sterling Heights specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that cannot be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. 

Check for structural integrity. Sometimes a flood can compromise a building’s foundation. This can lead to bigger problems down the road if not addressed immediately. Contact a trusted contractor to assess your facility’s foundation after a flood to make sure it is in good condition and make the recommended improvements if necessary. 

Flood damage after a storm can be devastating and stressful, but with help from the pros at SERVPRO of West Sterling Heights, you will soon have your life back “Like it never even happened.” 

Flood Zones and Your Home

5/31/2021 (Permalink)

Flood sign placed in front of water. Are you wondering if your home is a high flood risk?

Are wondering if your home is a high flood risk? One way to know this is to determine if your home is located in a flood zone. Here are a few things you may wish to know about these zones and how they affect your home. 

What Are Flood Zones 

Flood zones are areas that exhibit geographic qualities that make them more prone to flooding. This may include being at the bottom of a watershed, coastal areas, areas near rivers, and areas that experience frequent storms. FEMA sets these risk levels, and they should be marked on your local communities Flood Insurance Rate Map (FIRM), which you can look at by going to your local zoning office. 

Is Flood Insurance Necessary 

In the event your home is determined to be at risk by its position in a flood zone, you may be wondering what, if any, addition insurance will be required. The best way to determine this is to talk to your insurance agent about what is included in your existing plan, and if any supplemental plans are available for additional coverage. It is important to note than in many cases flood insurance is considered a separate policy. 

How to Deal with a Flood in the Home 

If a storm does cause flooding in your home, then it is best to contact a flood damage restoration service as quickly as possible. These professionals have the tools necessary to move large quantities of water and can also make any repairs your home may need. The restoration team can also check for any additional problems flood water may cause, such as potential mold growth. 

As explained earlier flood zones are areas that exhibit geographic qualities that make them more prone to a flood. It is important to note that in some cases having a home inside a flood zone can affect your flood insurance coverage. 

If your home does experience flooding, we are here to help! Our team has experience with flood damage, and we will work hard to make it “Like it never even happened.” 

Grease Fires

5/31/2021 (Permalink)

Man takes burning pan and places it into a kitchen sink. Grease fires are the most dangerous when it comes to cooking fires.

Grease fires are the most dangerous when it comes to cooking fires and are responsible for 1 in every 5 home fire deaths. Below are some tips on how to prevent and put out grease fires. These tips could help save your or a loved one's life. 

Prevention 

  • Before you start cooking make sure burner is cool and wipe up any spills. 
  • Pay attention to heat ratings for cooking oil. Some oils can be heated more than others before catching fire so if you are cooking and notice the oil start to smoke that means it is close to catching fire. 
  • As soon as you start to see it smoke carefully remove the pan from the heat source. 
  • Avoid heating grease before putting food into it because when you drop food in it can make the grease splash out which in turn can cause grease burns or it can also hit the heat source and catch fire. 
  • Carefully clean spills as soon as they happen by first removing food from heat source, turning off heat source, and waiting for burner to cool. 
  • When deep frying, make sure you use a pan or cooking container big enough. 
  • Use a utensil that will allow you to put the food into the grease without dropping and without your hands coming close to the hot grease. 
  • Use a screen that covers the pan to reduce the chance of splatters outside the pan. 
  • If you are a new or inexperienced cook do not attempt to deep fry for the first time unless you have an experienced cook with you. 
  • NEVER add water to grease. 

Putting out a grease fire 

  • Turn off source of heat 
  • Do NOT pour water on it. Water and oil do not mix and when you add water it will sink right to the bottom and evaporate instantly, spreading flaming oil everywhere. 
  • Attempt to remove all oxygen from the flame. Cover with another pot or baking pan. 
  • If you cannot cover it, dump lots of baking soda on it. 

If you have a grease fire, we are here to help! SERVPRO of West Sterling Heights specializes in fire and water damage restoration. We have the specific damage restoration training, personnel and equipment to restore your home quickly to pre-fire conditions. 

Certified: SERVPRO Cleaned – A Defensive Cleaning Program

5/26/2021 (Permalink)

Two table top folding advertisements promoting the Certified: SERVPRO Cleaned Program. We’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Let us help you get back to business 

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected. 

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned

Extensive training and specialized products 

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.  

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen. 

3 C’s – Consult, Clean, and Certify 

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify. 

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points. 
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible.  
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard. 

Call today for a Certified: SERVPRO Cleaned consultation 

We’re Here to Help – 24 hours a day, 7 days a week – until life is back to normal in the communities, we all call home. 

Call SERVPRO of West Sterling Heights today at 586-480-2400 for your Certified: SERVPRO Cleaned consultation. 

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019 

Grilling Safety

5/26/2021 (Permalink)

Fire pokes through a grill grate. When it comes to grilling with an open flame, it is best to be prepared and know safe grilling practices.

What happens when the weather gets warmer day by day? Besides everyone being in better moods and enjoying the nice weather, it is the initiation of grilling season. 

According to the National Fire Association, an average of 9,600 home fires involving grills, hibachis or barbecues occur every year. Gas grills contribute 7,900 homes fires a year while charcoal grills chip in 1,300. 

It is always better to be safe rather than sorry. That is why it is important to brush up on grilling safety before summer is in full swing. Whether you are a grill master or not, these tips can help prevent a disaster from taking place. 

Before Cooking: 

  • Do not light or turn on a grill inside a garage or indoor space 
  • Do not wear loose clothing 
  • Keep the grill 10 ft away from your house and other structures 
  • Open the grill lid before lighting it 
  • Make sure your grill is on a flat and stable base 
  • Use a long match or a mechanical lighter specific to grilling 

During Cooking: 

  • Do not leave a grill unattended 
  • Keep children and pets away the grill 
  • Be aware of wind, it may blow sparks 
  • Never use water on a grease fire, baking soda over the flames is a better option 
  • Always have a fire extinguisher nearby in case of an emergency 

After Cooking: 

  • Allow the grill to cool completely before moving it or covering it up 
  • Clean out the inside of the grill and empty debris into a metal container 
  • Store matches, lighter fluid, and lighters away from children and pets 

When it comes to grilling with an open flame, it is best to be prepared and know safe grilling practices. For more grilling safety, go to the National Fire Protection Association to find more information. 

Prepare Your Home for Floods

5/26/2021 (Permalink)

Flooded kitchen. Dealing with flood water can be a time-consuming mess.

As Michigan residents, we know that flood water can easily rise, turning your home into a flooded mess that needs extensive repairs. Although flooding from a burst pipe or flash flood can come on quickly, if your home is prepared, the damage can be minimized. Here are tips to prepare your home for flooding: 


  1. Install a Sump Pump
    Sump pumps are installed in a pit in the lowest part of the home, such as the basement or crawlspace, and are designed to prevent water from entering the home. They automatically work to pump water out when it rises to a certain level. 

  2. Raise Electric Components
    Along with water damageflooding also creates potential fire hazard situations. It is recommended that wiring, outlets, sockets and other electrical components be at least 12 inches above the structure’s projected flood elevation. A licensed electrician can raise them to meet those requirements. 

  3. Waterproof Basements
    An easy way to keep basements dry is to regularly maintain outside the home. Along with keep gutters and drains free of debris, verifying the property slopes, and properly diverts water can keep water flowing away from the home. 

  4. Keep Supplies On-hand
    Flood water can come on fast and rapidly rise. If you know you have foundation issues or haven’t cleaned the gutters yet, keeping supplies, such as sandbags and tarps, on-hand can minimize the amount of water entering the home. 

  5. Maintain a Checklist
    Even if you are prepared, sometimes Mother Nature doesn’t care. When that happens, it is important that everyone in the home knows what to do and precautions are taken to minimize damage. The checklist should be easily accessible and include items such as disconnecting appliances and turning off the main power, gas line, and water supply. 

 
Dealing with flood water can be a time-consuming mess. While total prevention may not be possible, being prepared can minimize damage. 

Choose SERVPRO to Handle Your Flood Damage 

Michigan is known for its constant changes in weather, making our homes an easy target for storm damage. That’s why we here at SERVPRO of West Sterling Heights are ready to help 24/7. Whether your home or business is affected by storm, or if it’s flood damage, your property needs specialized equipment and techniques to restore it back to its pre-damaged condition.  

Our technicians have been specially trained to handle these sorts of unique situations to help get your life back to normal as soon as possible. Storm damage can include not only water damage but mold damage, too. It may seem like a daunting challenge to overcome, but we have the resources and tools to restore your home and make it “Like it never even happened.” 

Flood Tips

5/26/2021 (Permalink)

Dirty water crashes together to make waves from flooding. Floods rank as one of the most common and widespread disasters in the United States.

Floods rank as one of the most common and widespread disasters in the United States. Flooding can also result from plumbing failures, frozen pipes and damaged structures. Flood damage can affect your business operation in a variety of ways and can range in size from being isolated to a single room to entire floors being fully submerged.  

BEFORE A FLOOD 

If an advanced Flood Warning has been issued, there are several precautions that can be taken to help minimize damage to certain areas of your business: 

  • Turn off utilities at the main switches or valves if instructed to do so. 
  • Disconnect electrical equipment and appliances. 
  • Move vehicles out of low-lying parking garages. 
  • Raise elevators from bottom floor. 

AFTER A FLOOD 

Safety First! 

  • Account that all employees are safe by establishing evacuation plans in advance, identifying areas outside the building that are designated meeting places. Assign select individuals to keep a list of their assigned team’s names and contact numbers in order to account for their whereabouts. 
  • If water enters the building and evacuation becomes impossible, move to an upper floor, and wait for rescuers. While evacuating, avoid attempting to drive through floods or rising water, nearly half of all flash flood fatalities are auto related. 
  • Do not touch electrical equipment if you are wet or standing in water. 
  • Do not walk-through moving water. Even six inches of moving water can make you fall. 
  • Use no open flames (there may be gas escaping from ruptured mains). 
  • Avoid floodwaters. Water may be contaminated by oil, gasoline or raw sewage. Water may also be electrically charged. 
  • Stay out of any building if it is surrounded by floodwaters. 
  • Listen for news reports to learn if the community’s water supply is safe to drink. 
  • Return only when authorities indicate it is safe. 

SECURE THE PROPERTY 

  • Contact local emergency officials. 
  • Secure main entrances to building. 
  • Alert Security company and Alarm company of the situation. 

STABILIZE THE PROPERTY 

  • Shut off the source of water if possible or contact a qualified party to stop the water source. 
  • Give priority to the protection of power plant and fire pumps, keeping them in service if at all possible. 
  • Open basement or low-level windows to equalize water pressure on the building’s foundation and walls. 
  • Begin water damage mitigation steps only if local emergency officials deem the structure safe to enter. 
  • Notify your insurance agent or Risk Manager to determine insurance policy guidelines and steps to take. 

If you have flood damage, we are water damage restoration specialists and are ready to restore your home back to pre-water damage condition. We are available 24/7 so that when a disaster strikes, we have your back. 

Choose SERVPRO After Storm Damage

3/11/2021 (Permalink)

Unexpected emergencies like severe weather call for immediate action. SERVPRO of West Sterling Heights knows immediate reaction to the disaster is important to helping you get your life back to normal.

Utilizing our 1-4-8 Service Response Guidelines, SERVPRO of West Sterling Heights strive to:

  • Contact you within 1 hour from notice of loss arrange for your service.
  • Be on-site to begin mitigation services within 4 hours of notification.
  • Provide verbal briefing of scope to you within 8 business hours of on-site arrival.

SERVPRO of West Sterling Heights can also perform pack-out services, which is removing salvageable personal property from the affected area for off-site cleaning and storage.

Since we are locally owned and operated, we can respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost. we are available 24 hours a day, 7 days a week.

When storms hit Metro Detroit we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,800 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Learn About Mold Damage

3/10/2021 (Permalink)

Mold damage is a condition that a lot of homeowners deal with on a regular basis. The main problem with mold is that it doesn't need that much for it to both grow and thrive in your household. Things such as darkness, warmth, humidity and a food source for drywall or wood can all help the mold spores to both thrive and expand throughout the home. In some cases, the mold is very visible like on a bathroom ceiling just above the shower stall. In other cases, you may not even know that you have it because it is in a crawlspace or attic.


If your home has a moisture problem or is prone to floods and leaks, you are living in an environment that is more vulnerable to mold damage problems. This is because you are attracting the mold to your home even if you are not aware of it. Moist environments with excess warmth and food sources for the mold to grow is attractive to the fungus and can help it to grow continually until it becomes out of control and needs professional remediation. In this case, only an expert mold remediation service company, like SERVPRO, will be able to assist you in getting rid of the mold problem.


Mold spores can be found in the air at times, especially in homes that have other factors such as moisture, dampness, and high humidity levels. The mold spores can thrive in this condition and continue to multiply until they become a huge problem for you.


Mold spores cannot grow unless the area in which they are present is moisture and humidity. In fact and to be precise, a humidity level of about 55 percent is needed for mold actually to develop and begin to multiply. Many homes that are in humid climates or deal with lots of rain can have more moisture problems present within their homes than others. Also, leaking plumbing pipes or floods can create humidity in the air. Taking care of plumbing leaks and roof leaks can help to prevent these problems.


Another thing to keep in mind is that mold likes humid and dark environments, which makes your basement, crawlspace and attic all primary locations for mold to grow and thrive over time. It is vital that you continually look around the home to check for mold and to contact SERVPRO at the first sign of a mold problem.

Locally Owned Company with National Resources

SERVPRO of West Sterling Heights is locally owned and operated—so we live and work here too and are proud to be part of the Saginaw community. When you have a water or mold damage issue, we’re already nearby and ready to help.

We are also part of a national network of over 1,800 SERVPRO Franchises and special Disaster Recovery Teams strategically located throughout the country to respond to large scale disasters.

We are proud to serve our local communities. 

Maintain Your Basement!

3/8/2021 (Permalink)

As we enter into spring, we can expect a lot of snow melting and rain. With that being said, it is important to maintain your basement to avoid flooding, water damage and mold. To avoid costly repairs and to keep peace of mind, follow the tips below!

  • Gutters and downspouts: Clean out any leaves, sticks and debris from gutters and downspouts. Make sure to reattach gutters that have been pulled away from your house during the winter. Run a hose on the roof to check for proper drainage. By doing this, you can spot out if there are any leaks, preventing potential basement flooding and water damage.
  • Get caulky: Inspect caulking and replace if deteriorating. Make to scrape out all the eroding caulk and recaulk if needed. It is important that all access to the outdoors is properly sealed to avoid water and moisture entering your basement.
  • Check your sump pump: A sump pump automatically pumps water out of your basement when water find a way in. As excess moisture comes in during the spring, it is important to make sure that your sump pump is working correctly. You can test your sump pump by removing the lid and slowly pouring water into its well. As the well fills up the sump pump float should turn the pump on. Once it is on, it will complete its cycle and turn itself off automatically.
  • Schedule an appointment with us: One of our franchise professionals can inspect your basement along with your home. We will make sure that your dehumidifier and HVAC are maintained and working correctly to avoid mold growth.

We Can Treat Commercial Fire Damage

3/8/2021 (Permalink)

If you are experiencing West Sterling Heights commercial fire damage, it is crucial to work with professionals who can help you restore your property. However, fire damage can take many different forms. Watch out for the following types of West Sterling Heights commercial fire damage and call the experts as soon as possible to prevent the damage from getting worse.


One of the first and least dangerous types of fire damage is known as Class A fire damage. This kind of damage can occur on any property, and it is often the result of a solid catching fire and spreading throughout. The fire damage from Class A fires has quantifiable sources, and the solids may include rubber, plastic, paper or cloth. This damage may spread from a single source, and it is often easy for individuals to contain if they are quick and isolate the burning source with a fire extinguisher.


Class B fire damage is another variety, and it is one of the most dangerous types that could occur. Class B fire damage typically results from flammable liquids or from solids that have become liquefied. These are commonly caused by melted plastics and waxes as well as various types of oils, including petrol and grease. While they are often caused by materials similar to cooking oil, cooking oil fires do not often count as Class B fires. These fires often spread quickly and cause tremendous damage because of water displacement issues.


Class C fire damage involves flammable gasses and similar substances. These can include fires caused by gas leaks such as hydrogen or propane, or they may be due to deposits of natural gas. They can spread quickly through the property and result in a great deal of sudden surface damage. More often than not, this type of damage is explosive and can cause tremendous destruction in the property's structure. It is one of the most common examples of West Sterling Heights commercial fire damage, and it may result in a long-term loss if not handled quickly.


Finally, Class D fire damage is a common variety of fire damage that occurs in industrial locations. It is typically caused by combustible metals. Some of the most common metals involved include sodium and potassium, and this type of fire is large and encompassing of the work area. This damage can result in a variety of harmful ambient effects, so if you experience this sort of damage, it is crucial to have it taken care of as soon as possible. If left unattended, unwanted chemicals may become airborne and result in a variety of problems around the work area.


If you are interested in working with a locally owned business you can count on, be sure to call SERVPRO of West Sterling Heights. We can help you manage any and all West Sterling Heights commercial fire damage as necessary. No job is too big or too complicated for us, and we have the resources and experience necessary to help you and your family. Call us today at (586) 480-2400 to learn more about what we can do for you.

We Can Handle Smoke and Soot Damage

2/25/2021 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Saginaw will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (586) 480-2400

Are You Prepared For Snowmelt?

2/25/2021 (Permalink)

Typically, you don’t think of floods in the middle of winter. But they do exist and happen more than you think. Snowmelt flooding happens when there is a quick change in temperature change. The temperature change can cause snow to melt and could potentially flood your basement. Basement flooding during the winter are mostly caused by melting snow entering the home because of faulty gutters, cracks in foundations and improper runoff.

Just as an example, ten inches of snow can melt into one inch of water and it is already on soil, unlike rain. Obviously, the heavier snowfall, the more snowmelt. A quick temperature change can cause a significant amount of water on the soil around your home. If the water cannot flow away from your home’s foundation, it can ultimately enter your home.

Snowmelt flooding can damage the floors, walls, furniture and personal items in your basement. It also introduces potential water damage and mold in your basement as well.

Snowmelt Safety Tips:

  • Shovel snow away from your home.
  • Keep snow and ice buildup off drainage areas.
  • Inspect basement walls for cracks
  • Check your roof for ice and snow buildup.
  • Inspect your gutters and downspouts.
  • Clear snow from your roof to prevent buildups.

If you experience damage in your basement from snowmelt, SERVPRO of West Sterling Heights can make it “Like it never even happened.” Our services to help restore a basement after flooding include:

  • Water Removal and Dehumidification
  • Mold Mitigation and Remediation
  • Move Outs and Contents Restoration
  • Air Ducts and HVAC
  • Deodorization
  • Carpet and Hard Floors Cleaning

SERVPRO of West Sterling Heights is here to help! For more information on snowmelt flooding damage, call 989-752-8644.

Water Damage Can Leave Odors

2/25/2021 (Permalink)

You can’t always see water damage, but you can always smell it. Most water damage odors are hard to ignore and alert you that there is damage in your home. Odors from water damage can be noticeable immediately or can occur sometime after the water is removed. Here are some common odors:

  • Muddy smell: If outdoor flooding has entered the home, you may notice an earthy smell associated with lakes.
  • Sewage smell: If water damage in your home is a result of a backed-up sewer, you will immediately notice the odor of raw sewage.
  • Musty odors: Musty odors occur after the fact. This is a sign that mold is growing in your home.

The sooner you notice the problem, the sooner we can help. A highly trained SERVPRO professional can access the degree of your damages.

Our Franchise Professionals will identify the source and type of water, which determines the proper course of action. Our drying equipment controls temperature and humidity, minimizing secondary damage.

To get rid of the odor in your home, our Franchise Professionals will find the source of the odor and determine the best methods to neutralize and eliminate the odor from your home.

If mold is growing in your home, our Franchise Professionals will work to control and remove mold contaminants.

Always remember to trust your nose. If it smells wrong, it probably is.

Call SERVPRO of West Sterling Heights for more information at 586-480-2400.

Virtual CE Class Available in April

2/22/2021 (Permalink)

Join us on Wednesday, April 14th, 2021 as we will host a Continuing Education Class for insurance professionals and property managers virtually. The courses will be held using Zoom. Please note that even though the class is being held in a “virtual classroom,” specific state guidelines must still be met in order for you receive Continuing Education credit.  On the day of the class, we will need to confirm your identity, collect your Insurance License # / National Producer Number (NPN), and document your “time in” and “time out” of the classroom.  This REQUIRES that you have a Zoom account and are using a device that has a camera and a microphone.

This is a free class. Please RSVP to Meghan at mmiller@rdmhc.com.

We will offer the following class:

Restoring Contaminated Buildings

8:00 a.m. - 10:00 a.m.

Course #80963 - 2 Credit Hours

This course has been specifically designed to teach and explain the special procedures used by professionals in storm, large loss, and contaminated water events. Storm events may significantly impact the local area they strike, causing not only property damage but also chaos and confusion. While the cleanup and restoration following a storm event can be a long, tedious effort, mitigation efforts must begin quickly to prevent storm-damaged properties from escalating to contaminated properties. We will discuss how the response required in a storm event or large loss must meet the challenges and complexities of those situations while focusing on safety for everyone involved – the restorer, the workers, the property owner, and the adjuster. We will also discuss the differences in responding to a contaminated water event and the special procedures required.

ONLY 20 SPOTS AVAILABLE. REGISTER NOW!

100% ATTENDANCE IS REQUIRED TO RECEIVE FULL CREDIT!

SERVPRO® of West Sterling Heights Has All Your Commercial Needs!

2/22/2021 (Permalink)

Ever wonder what SERVPRO® of West Sterling Heights can do for your commercial business? No matter the disaster, we can make it “Like it never even happened.”

Fire, Smoke and Soot Cleanup and Restoration:

Pretesting helps SERVPRO of West Sterling Heights determine what type of fire has taken place. Knowing the types of smoke and their behavior patterns are vital to proper restoration.

Water Removal and Dehumidification:

Our Franchise Professionals identify the source and type of water, which determines the proper course of action. Drying equipment controls temperature and humidity, minimizing secondary damage.

Air Duct and HVAC Cleaning:

Our Franchise Professionals can inspect your HVAC system and ductwork. Cleaning services can be provided to help restore peak energy efficiency, eliminate offensive odors and improve indoor air quality.

Carpet and Hard Floor Cleaning and Care:

SERVPRO of West Sterling Heights Franchise Professionals use the latest IICRC** training as well as state-of-the-art equipment to remove entrapped soils from deep within your carpet’s pile and backings.

Crime Scene, Biohazard and Vandalism Cleanup:

Our Franchise Technicians are trained to safely and effectively clean biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations.

Stain Removal, Stain Resistance Applications:

Using IICRC standards for carpet as a guide, our Franchise Professionals will show you what cleaning option would be best for your carpet’s level of soiling and explain the benefits of soil protection.

Mold Mitigation and Remediation:

SERVPRO of West Sterling Heights work to control and remediate mold contaminants while protecting your health and safety.

Odor Identification and Deodorization:

SERVPRO of West Sterling Heights Franchise Professionals will find the source of the odor and determine the best methods to neutralize and eliminate it.

Contents Claim Inventory Service:

Accurate inventory helps keep costs low and reduces job completion time. We can provide an itemized, area-by-area loss inventory.

Upholstery and Drapes: Wet or Dry-Cleaning Methods:

Fabrics are inspected and tested to determine the safest and most effective cleaning method.

When you need it done right and done fast, do not hesitate to call SERVPRO of West Sterling Heights. Call Today 586-480-2400.

Water Damage? Call SERVPRO!

2/15/2021 (Permalink)

If you are grappling with the aftermath of residential water damage, you want the problems resolved as quickly as possible. Keep handy the name and number of a local cleanup and restoration company like SERVPRO. Our job is to provide state-of-the-art service to our customers that are in need of expert water damage restoration. And we do so with rates that won't break your budget. 


What You Can Expect From a Water Damage Restoration Service 

When you contact us to assess the character of your problem, we will respond by sending a team of friendly, knowledgeable service technicians and leaders to your home. We will make a full inspection and assessment of your property, making sure to note where all of the damage and future potential trouble spots lie. We find the source of the water intrusion, if not visible, for repair. We must identify the water to determine if it is contaminated (such as Black Water from a sewage backup or groundwater intrusion), to use a correct and safe extraction method. Once we have completed this initial diagnosis, we provide you with a full estimate of the cost involved.  We will even help you with the insurance claims process.

How We Deal With Water Damage 

Once water damage has taken its toll, engage the path to a solution as soon as possible. This means hiring a professional cleanup and restoration service to drain all of the unwanted water out of the building. We have truck-mounted pumps and portable extractors to quickly dispatch water. Our Applied Structural Drying Technicians (ASD) can dry out your home with the additional aid of air movers and dehumidifiers, both desiccant and refrigerant. Our trained WRT-Water Damage Restoration Technicians, adhere to the cleaning standards of the IICRC. We ensure, by testing with moisture meters, infrared cameras, and hygrometers, that the affected areas are dry. 

Contact Your Local Residential Water Damage Service

SERVPRO of West Sterling Heights is here to be your one-stop water damage cleanup and restoration authority. For all fire, mold, and water issue, we are fully equipped and qualified to address and solve them quickly. We are locally owned and operated and can be contacted at any time of the day or night. (586) 480-2400

The Science of Drying

2/15/2021 (Permalink)

Did you know, there is actually a science behind the process of drying? The knowledge of psychrometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO of West Sterling Heights professional team is trained in the science if drying and follow strict industry-approved standards to help lower the chances of any secondary damages. If your business suffers a water damage, SERVPRO of West Sterling Heights professionals will:

  • Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does “Speed up Mother Nature” mean? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air is, indeed, drier. The only problem is, nature takes too long and secondary damages may occur while the building is drying out.

SERVPRO of West Sterling Heights has been trained to use top-of-the-line equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. SERVPRO of West Sterling Heights also uses state-of-the-art monitoring equipment, and proven scientific process to help speed the drying of your home or business.

The bottom line? SERVPRO of West Sterling Heights has the training and equipment to help make it "Like it never even happened."

Poor Indoor Air Quality Can Cause Sickness in Your Building

2/12/2021 (Permalink)

In the 1970s, sick building syndrome became apparent as grounds of people displayed similar symptoms after having spent extended periods of time in buildings with poor air quality. Good judgment and immediate attention can correct the situation and save you money in the event of litigation.

People most at risk include:

  • Infants and children.
  • Pregnant women.
  • Elderly.
  • People with compromised respiratory systems or asthma/allergies.
  • People with weakened immune systems.

While molds are found naturally in the environment, an overabundance inside buildings is undesirable; some people can experience health effects. Experts disagree about the more controversial details of mold, but they all agree that if you have excessive mold, it needs to be removed.

Control Moisture and Reduce Mold:

Act Within the First 24 to 48 Hours

  • Correct any water leaks or standing water.
  • Remove standing water under cooling coils or air handling units.
  • Properly maintain humidifiers, if used.
  • Replace wet or visibly moldy insulation materials.

Estimates made by the World Health Organization say that poor indoor air quality costs $60 billion in employee sick leave and loss of production.

Part of your responsibility to the tenants, workers and students who may work and play in your buildings includes proper maintenance and prompt response to any situation that could cause illness or health concerns.

SERVPRO of West Sterling Heights is available 24 hours a day, 7 days a week and 365 days a year. To learn more about Indoor Air Quality, call us at 586-480-2400.

Animal Infestation in Your Home?

2/12/2021 (Permalink)

Believe it or not, SERVPRO does deal with several animal infestation during the winter months. While some animals hibernate during the cold, many animals do not. Your warm and cozy home is what these animals are looking for to survive the winter.

When animals get into your property, they can be destructive, disruptive and dangerous. This can cause serious damage to your property and put your safety at risk.

Raccoons, bats and mice are the worst when it comes to invading a warm home. These animals are sneaky and can squeeze into the smallest openings of your home. They tend to live in your walls, attic, basement and any small place where they can be warm.

Chewed boxes in your attic or basement, chewed wires or framing, droppings and scratching are all signs that infestation is occurring in your home.

These unwanted tenants can gnaw on electrical wires and turn on appliances. This could lead to potential fire and water damage in your home. We have responded to several homes suffering from water and fire damage due to infestation such as electrical fires and flooding. Although we do cleanup and restoration services for these events, they can be prevented. For more information, call 586-480-2400.

Fire Restoration Process

2/12/2021 (Permalink)

Emergency Service
Professional fire restoration companies like SERVPRO are available for emergency service. In some instances, a fire may cause damage such as burn holes in the roof. In these cases, a restoration company can quickly come out to the property and secure the building from further damage.


Damage Assessment
The next step is to assess the damage caused by the fire. During this step, the fire damage restoration company, like SERVPRO, will look to see the length the fire, smoke and soot traveled as well as the effect the fire had on the furniture and walls. The company can make an action plan and provide an accurate quote and time estimate.


Tarp and Sealing
Once restoration is underway, the company's main concern is to prevent further damage from happening, such as leaks due to holes in the wall or a burnt roof or a burst water tank or pipe. The company will quickly stop the source off the leak before water spreads to additional parts of the building.


Clean Up
After stopping any leaks, the restoration company will clear away dust, soot and smoke from surfaces as well as begin saving the property from water damage. The company will use submersible pumps to remove standing water. Then the area will be dried and sanitized. Carpets will be cleaned, and other measures taken to remove the odors caused by smoke. Finally, items that are beyond repair will be removed and replaced.


Renovation and Repairs
During the renovation and repair stage, the fire restoration company, like SERVPRO, will repair or replace cabinets, install new carpet, repaint walls, replace wallpaper and fix other damage in order to restore the property back to its original appearance. The company can also use this opportunity to improve the property, allowing it to look better than it did before the fire occurred.


Fire Prevention Debriefing
After the restoration process is complete, the company will offer ideas on preventing fires from happening in the future. If the fire were avoidable, the company could provide design advice and fire alert tools such as smoke detectors.

Smoking Hazards

2/8/2021 (Permalink)

Smoking obviously isn’t the best habit to have. The dangers of smoking go beyond the harmful effects it has on one’s body, but it can also cause deadly fires. Cigarette butts can ignite:

  • Trash
  • Dry underbrush outdoors
  • Improper ash cans

According to The National Fire Association, there is an average of 18,100 reported home fires that were started by smoking materials. Also, smoking fires killed an average of 590 people annually and caused up to $476 million in direct property damage.

Butts can ignite much more, including your home. It is important to be aware of what can easily ignite a fire in your home while smoking. Here are some smoke safety tips to follow:

  • Use only fire-safe cigarettes.
  • Smoke outside. Most deaths result from fires that started in living rooms, family rooms and dens or in bedrooms.
  • Keep cigarettes, lighters, matches, and other smoking materials up high out of the reach of children, in a locked cabinet.
  • Use a deep, sturdy ashtray. Place it away from anything that can burn.
  • Do not discard cigarettes in vegetation such as mulch, potted plants or landscaping, peat moss, dried grasses, leaves or other things that could ignite easily.
  • Before you throw away butts and ashes, make sure they are out, and dousing in water or sand is the best way to do that.

If your home ever suffers from fire damage from a cigarette, please reach out to us at 586-480-2400. We can restore your home and even get rid of the smell.

Commercial Water Damage Event? Call SERVPRO!

2/8/2021 (Permalink)

Flooding and water damage events in Michigan commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of West Sterling Heights

SERVPRO of West Sterling Heights specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Our team has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.

Winter Weather Alerts

2/5/2021 (Permalink)

Now that we are in the midst of winter, it is always good to know winter weather terminology to be prepared. You never know what Michigan winters will bring, so it is important to know the following terms:

Winter Weather Advisory

This product is issued by the National Weather Service when a low pressure system produces a combination of winter weather (snow, freezing rain, sleet, etc.) that present a hazard, but does not meet warning criteria.

Winter Storm Watch

This product is issued by the National Weather Service when there is a potential for heavy snow or significant ice accumulations, usually at least 24 to 36 hours in advance. The criteria for this watch can vary from place to place.

Winter Storm Warning

This product is issued by the National Weather Service when a winter storm is producing or is forecast to produce heavy snow or significant ice accumulations. The criteria for this warning can vary from place to place.

Blowing Snow Advisory

Issued when wind driven snow reduces surface visibility, possibly, hampering traveling. Blowing snow may be falling snow, or snow that has already accumulated but is picked up and blown by strong winds.

Blizzard Warning

Sustained winds or frequent gusts to 35 miles per hour or greater and considerable amounts of falling or blowing snow (reducing visibility to less than a quarter mile) are expected to prevail for a period of three hours or longer.

Freezing Rain

Advisory Issued when freezing rain or freezing drizzle is forecast but a significant accumulation is not expected. However, even small amounts of freezing rain or freezing drizzle may cause significant travel problems.

Ice Storm Warning

This product is issued by the National Weather Service when freezing rain produces a significant and possibly damaging accumulation of ice. The criteria for this warning varies from state to state, but typically will be issued any time more than 1/4" of ice is expected to accumulate in an area.

Snow Advisory

This product is issued by the National Weather Service when a low pressure system produces snow that may cause significant inconveniences, but do not meet warning criteria and if caution is not exercised could lead to life threatening situations. The advisory criteria varies from area to area. If the forecaster feels that it is warranted, he or she can issue it for amounts less than the minimum criteria. For example, it may be issued for the first snow of the season or when snow has not fallen in long while.

Heavy Snow Warning

Issued by the National Weather Service when snowfall of 6 inches (15 cm) or more in 12 hours or 8 inches (20 cm) or more in 24 hours is imminent or occurring. These criteria are specific for the Midwest and may vary regionally.

Frost Advisory

Issued during the growing season when widespread frost formation is expected over an extensive area. Surface temperatures are usually in the mid 30s Fahrenheit.

Frost/Freeze Warning

Below freezing temperatures are expected.

Cold weather, snow, and ice storms can cause severe damage to your home or business. When these types of disasters strike, immediate action is necessary to prevent additional damage to your property. If you suffer from winter storm damage, don't hesitate to call us! We are here to help 24/7.

Virtual CE Class Available in March

2/5/2021 (Permalink)

Join us on Wednesday, March 24, 2021 as we will host a Continuing Education Class for insurance professionals and property managers virtually. The courses will be held using WebEx. Please note that even though the class is being held in a “virtual classroom,” specific state guidelines must still be met in order for you receive Continuing Education credit.  On the day of the class, we will need to confirm your identity, collect your Insurance License # / National Producer Number (NPN), and document your “time in” and “time out” of the classroom.  This REQUIRES that you have a WebEx account and are using a device that has a camera and a microphone.

This is a free class. Please RSVP to Meghan at mmiller@rdmhc.com.

We will offer the following class:

Cleaning & Restoring Smoked - Damaged Contents

8:00 a.m. - 10:00 a.m.

Course #80956 - 2 Credit Hours

This course explains the different tools used by restoration professionals to clean and restore smoke-damaged contents. You will be provided with an overview of various smoke-damaged contents cleaning methods, and the products used to clean smoke damaged contents. You will learn the processes a restoration professional employs to scope, estimate, clean and restore smoke damaged contents. Key issues related to moving a customer’s smoke-damaged contents to a remote location for cleaning will also be discussed.

ONLY 20 SPOTS AVAILABLE. REGISTER NOW!

100% ATTENDANCE IS REQUIRED TO RECEIVE FULL CREDIT!

MUST USE SMART PHONE OR COMPUTER TO ACCESS WEBEX

Mold Problem? We Are Here To Help!

2/5/2021 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors, and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Flooded Basement? We Can Help!

1/29/2021 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Michigan basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today – 586-480-2400

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of West Sterling Heights and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill the Insurance Directly – One Less Thing for You To Worry About
  • Our Technicians are Highly Trained in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

When Storms Hit, We Are Ready To Help!

1/25/2021 (Permalink)

SERVPRO ofWest Sterling Heights specializes in storm and flood damage restoration.  Our crews are highly trained, and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Michigan, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,800 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 586-480-2400.

For Immediate Service

1/22/2021 (Permalink)

SERVPRO of SERVPRO of West Sterling Heights Park 24-hour emergency service and is dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 586-480-2400

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So, when the need arises for professional cleaning or emergency restoration services, we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Restoring Your Commercial Property After A Water Damage Event

1/22/2021 (Permalink)

Flooding and water damage events at Michigan commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of SERVPRO of West Sterling Heights

SERVPRO of West Sterling Heights specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Need a Carpet Cleaning? We Can Help

1/20/2021 (Permalink)

Need to freshen up your carpets? Our Franchise Professionals will listen to your needs and use their experience to recommend the right care and cleaning solution for you and your budget.

SERVPRO of West Sterling Franchise Professionals are trained and in the IICRC carpet cleaning techniques to help restore carpets by removing entrapped soils.

We use state of the art professional equipment to remove soils from deep within your carpet’s pile and backings.

Here are our carpet cleaning options:

Bonnet Cleaning:

  • Carpet is lightly sprayed with cleaning solution.
  • A rotary extractor with a “bonnet: pad is used to pull dirt from the carpet.
  • Cleans carpet with quick drying time.

Hot Water Extraction:

  • Deep restorative cleaning for light to moderate cleaning.
  • Truck-mount or portable extraction unit applies cleaning solution with hot water while vacuuming the carpet.
  • Helps promote longer carpet life.

Deluxe Precondition and Rinse:

  • Moderate to heavy soiling, pre-treat and rinse
  • Soil emulsifier sprayed on carpet, setting for 10 to 15 minutes.
  • Extraction unit removes soil and cleaning agent via a vacuuming carpet wand.
  • Restorative method of cleaning- excellent for water damaged carpets.

Showcase Premier Cleaning:

  • Moderate to heavy soil levels, the most thorough cleaning method.
  • Two step process
    • Shampooing the carpet
    • Rinse and extract entire carpet for deep cleaning
  • Most thorough cleaning method in the industry; cleans when other methods may not work.

Dishwasher Overflow?

1/20/2021 (Permalink)

We depend on our dishwashers every day. They make our lives easier by cleaning dirty dish instead of doing it by hand. Like most appliances, dishwashers require water to work and function properly. This makes it very important for dishwashers to be setup properly to avoid a severe water disaster.

If your appliance hose cracks or loosens, it could potentially cause hundreds of gallons of water onto your floors. If this happens, call SERVPRO of West Sterling Heights to extract all the water and make sure your property is dried thoroughly.

At SERVPRO of West Sterling Heights Franchise Professionals are trained in the cleanup and care of your home following water damage. Call us at 586-480-2400, we are here to help 24/7!

Unexpected Hazards of a Leaky Roof

1/20/2021 (Permalink)

As a homeowner, you are may be guilty of putting off household problems such as cleaning your appliances and changing your furnace filter. However, a leaky roof is a household problem that should never be put off. Whether your roof is leaking due to storm damage or improper installation, it must be taken care of right away.

Many homeowners think a leaky roof is due to structural problems, but it can pose safety and health risk to everyone in the household. Consistent water intrusion will work its way down from the attic to the foundation of the house, causing extensive and costly damage.

Here are some unexpected ways a leaky roof can damage your home:

Mold Issues - Mold just needs two things to grow: water and humidity. It can infest a home in as little as 48 hours and even the tiniest of unchecked leaks can produce an infestation. With a household mold infestation can come allergens and irritants, making it an uncomfortable living.

Attic and Ceiling Damage – A leaky roof can damage ceiling paint, causing the ceiling plaster to bubble and expand. The water can also damage paint and plaster to surrounding walls. You can expect damage on ceiling-mounted lights and fans as well.

Fire Hazards – If your electrical wiring is present in your attic or ceiling, a leaky rood can pose a fire risk from shorted wires. It is highly advised to turn off electricity to the area that is affected immediately and have an electrician examine it.

Slip and Fall Hazard – A leaky roof can cause water to puddle on the floor. This doesn’t seem like a huge risk, but anyone in your household could slip and fall, potentially hurting themselves.

Higher Utility Bills – Water intrusion can be damaging to the insulation in your attic area, potentially causing your home to lose hot and cool air in your home. This issue will result in higher utility bills and no homeowner wants that.

Compromised Structure - Prolonged roof leaks lead to wood deterioration and weakened. Rotted roof framing causes serious problems that require help from a professional contractor. Homeowners can also face expensive wood framing repairs if water seeps down into ceiling joists and walls.

How Do Air Purifiers Remove Mold Spores?

1/20/2021 (Permalink)

A variety of air filtration systems can reduce the presence of mold spores in interior air. Though purification systems work in different ways, they each have features that are helpful for preventing mold growth at a residence.

Filter Type

Fungus spores range in size from as small as 3 microns to as large as 100 microns. High-Efficiency Particulate Air filters are the most effective, and have several requirements:

  • Remove 99.97 percent of airborne particles
  • Filter particles down to 0.3 microns
  • Labeled "True HEPA" and not "HEPA Type"

As most spores are larger than 2 microns, you may be able to save money by purchasing a HEPA Type filter. These filtration units will not eliminate smaller contaminants.

Room Size

When choosing a purification system, it is also important to factor in the square footage of the space in which you want to filter air. Here are a few guidelines for selecting an air filtration system:

  •  Small room purifiers filter air in spaces up to   about 300 square feet
  •  Medium-to-large room purifiers filter air in   spaces ranging from about 300 to 600   square  feet
  •  Large to extra-large room purifiers filter air   in  spaces up to or over 1,000 square feet

It may be necessary to purchase more than one purifier to use throughout a home. You may also periodically relocate a unit for more thorough filtration results.

Operation and Maintenance

Check to see whether the purifier you are considering contains additional systems. Some units feature antimicrobial treatments or methods for breaking down particles. You should also determine whether a filter can be cleaned and reused or will need to be replaced. 

All of these factors impact the ability of an air purifier to filter mold spores. The right air filtration system can improve air quality and limit mold growth. If mold is already a problem at a residence, contact us today!

Faster to Any Water Damage Event

1/20/2021 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we.SERVPRO ofWest Sterling Heightsprovides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO ofWest Sterling Heights arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –586-480-2400

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO ofWest Sterling Heights

SERVPRO ofWest Sterling Heights specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Virtual CE Class Available

1/18/2021 (Permalink)

Join us on Wednesday, February 17, 2021 as we will host a series of two Continuing Education Classes for insurance professionals and property managers virtually. The courses will be held using WebEx. Please note that even though the class is being held in a “virtual classroom,” specific state guidelines must still be met in order for you receive Continuing Education credit.  On the day of the class, we will need to confirm your identity, collect your Insurance License # / National Producer Number (NPN), and document your “time in” and “time out” of the classroom.  This REQUIRES that you have a WebEx account and are using a device that has a camera and a microphone. 

This is a free class. Please RSVP to Meghan at mmiller@rdmhc.com.

We will offer the following classes:

Biohazard Cleanup

8:00 a.m. - 10:00 a.m.

Course #74256 - 2 Credit Hours

This course is designed to assist you in understanding the processes that are involved in cleaning homes and buildings that are or may be contaminated with viruses and blood borne pathogens. This course also discusses appropriate ways to communicate with customers who have recently dealt with the traumatic event that has caused this contamination.

Deodorization of Malodors

10:00 a.m. - 12:00 p.m.

Course #76895- 2 Credit Hours

This course has been specifically designed to explain the special procedures used by professionals when deodorizing malodors. The purpose of the course is to provide you with a better understanding of situations when odor control technicians are tasked with removing bad odor. We’ll talk about how a restorer might respond to some common odor situations. You will learn remediation processes that can help control the cost if performed in a timely manner. This course will help you better understand what your client is going through when deodorizing of malodors is necessary.

  • ONLY 20 SPOTS AVAILABLE AND MUST ATTEND BOTH CLASSES. REGISTER NOW!
  • 100% ATTENDANCE IS REQUIRED TO RECEIVE FULL CREDIT!
  • MUST USE SMART PHONE OR COMPUTER TO ACCESS WEBEX

How to Put Out an Electrical Fire

1/18/2021 (Permalink)

Electricity is an essential part of life. From lights to heating systems to TV’s, it provides the energy for most powered objects in a house. Electricity is important to have in every home, but it can also be extremely dangerous. According to the National Fire Protection Association, electrical failures or malfunctions are the second leading cause of home fire in the united states. Electrical failures and malfunctions also accounted for the highest share of civilian deaths and direct property damage.

If an electrical fire were to break out in your home, here are actions that you should do immediately:

Cut off the Electricity – If the device that is causing the fire is found and you can safely reach the cord, unplug it.

Add Sodium Bicarbonate – If the fire is small, you may put it out by pouring baking soda on it.

Don’t Use Water – Using water to put out an electrical fire can put you at risk for being shocked or electrocuted because water is a natural conductor of electricity. Water also may cause the fire to spread by conducting electricity throughout the room and potentially igniting flammable materials.

Remove the Oxygen Source – An electrical fire may also be put out by removing the oxygen source with a heavy blanket or clothing if the fire is small.

Check Your Fire Extinguisher – Electrical fires are considered a Class C Fire, which means that you will need to have an extinguisher that is appropriate for this type of fire. Residential fire extinguishers are often multi-purpose and labeled as ABC, but it is very important to make sure that it is before using it on an electrical fire.

For more information on electrical fires, visit Fire Rescue 1. 

If your home suffers from an electrical fire, do not hesitate to call SERVPRO of West Sterling Heights. Our team is available 24/7 and will restore your home to pre-fire condition “Like it never even happened.”

Protect Your Pipes from Cold Weather

1/15/2021 (Permalink)

After 2020, we have learned to be prepared for the unexpected. With that being said, we need to prepare our homes for the cold winter months, because you never know what 2021 could bring. It is important to take the proper steps now to protect our homes from busted pipes and prevent the stress associated with a major water loss.

Extreme cold weather can cause pipes to freeze and burst. In general, pipes are more likely to freeze when the temperature is below 20 degrees Fahrenheit. The resulting water damage can be extensive. Outdoor pipes and pipes in unheated areas of the home can freeze if they are not properly insulated or if temperatures are severely cold.

Outdoor pipes most likely to freeze include:

  • Outdoor hose bibs
  • Swimming pool supply lines
  • Water sprinkler lines

Pipes in unheated or partially heated areas are also at risk of freezing, including:

  • Basements
  • Crawl spaces
  • Garages

Prevent Frozen Pipes Tips:

  • Keep water faucets running with a slow drip
  • Keep garage door closed
  • Keep thermostat set to the same temperature morning and night
  • Leave the cabinet doors open near pipes
  • Unhook the hose from outside the house
  • Install heat tape
  • Seal leaks to prevent cold air from entering your home
  • Check the temperature in the house to ensure there is enough heat on those colder days

If your pipes do freeze or burst, immediate action is necessary to prevent additional damage to your property. SERVPRO of West Sterling Heights have the winter storm experience, expertise, and the resources to remediate damage caused by winter weather. Call 586-480-2400!

Understanding Mold

1/15/2021 (Permalink)

Stachybotrys chartarum is the type of mold often called “black mold” or “toxic mold”. Sensational news reports warn about the dangers of black mold and these stories can be alarming and confusing. Any mold in your home should be treated with caution – stay out of affected areas and don’t touch or disturb the mold.

How Do I Tell If It’s Black Mold?

Since many types of mold can produce allergens and irritants, you should contact a qualified mold remediation company regardless of the color or type of mold. In many instances, multiple types of mold can exist in the same house or structure. If you suspect that you have a mold problem, contact SERVPRO of West Sterling Heights immediately.

Understanding Mold

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

  •  Mold is present almost everywhere, indoors and outdoors.
  •  Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  •  Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce toxins.
  •  Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
  •  Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  •  Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If you have a mold problem in your home or business, consider the following facts:

  • Significant mold growth can occur in 48-72 hours.
  • Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
  • A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Saginaw / Bay City for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

If you suspect that your home or business has a mold problem, SERVPRO of West Sterling Heights has the training, equipment, and expertise to handle the situation.

Create Your Fire Escape Plan

1/15/2021 (Permalink)

“Practice makes perfect,” a saying we have all heard but never for a home fire escape plan. You probably never thought of practicing for a fire to start in your home, but it could potentially save you and your loved ones if the imaginable were to happen. According to the National Fire Protection Association, an average of 353,100 reported home structure fires and 2,620 associated civilian deaths in the United States each year. With those numbers, having a fire safety plan is never bad to have.

It has been said that your ability to get out depends on advance warning from smoke alarms as well as advance planning. Fire can spread quickly through your home, leaving you very little time to escape safely.

It is highly advised to install smoke alarms in inside and outside every sleeping room. Also, it is advised to install alarms on every level of the home. Smoke alarms should be interconnected. When one sounds, they all sound. 

Before a fire happens, get everyone in your household together and make a plan. Be sure to walk through your home and examine all possible exits and escape routes if the imaginable were to happen. If you have children, draw a floor plan of your home and mark two ways out of each room, including windows and doors.

Setting Up Your Home Fire Escape Plan:  

  • Draw a map of your home. Show all doors and windows. 
  • Visit each room. Find two ways out. 
  • All windows and doors should open easily. You should be able to use them to get outside. 
  • Make sure your home has smoke alarms. Push the test button to make sure each alarm is working. 
  • Pick a meeting place outside. It should be in front of your home. Everyone will meet at the meeting place. 
  • Make sure your house or building number can be seen from the street. 
  • Practice your plan twice a year, making it as realistic as possible.

For more fire safety plan tips, visit the National Fire Protection Association.

Protect Your Sterling Heights Home for Winter

1/15/2021 (Permalink)

Living in Michigan, you know how winter works. Winter is our longest season and we even started early with snow falls in November. Now, us Michiganders are looking at frigid, snowy weather for the next 5-6 months (maybe longer). You can be prepared for winter by bundling up in warm clothes and boots. But is your home prepared to face the bitter cold and winter weather for the next 5-6 months?

Here are Some Tips to Prepare your Home for Winter Weather:

  • Insulate walls and attics
  • Install a door sweep
  • Weather-strip doors and windows
  • Clean out gutters
  • Disconnect and drain outside hoses
  • Ensure your furniture isn’t blocking your home’s heating vents
  • Repair roof leaks
  • Remove tree branches that could get weighed down with snow/ice and fall on your house
  • If you have a fireplace, close the damper
  • Set the temperature manually and leave it
  • Seal furnace ducts
  • Insulate hot water pipes and hot water heater
  • Avoid ice dams by ventilating your attic and insulating the attic floor

It is that time of year where Michigan gets hit with brutal winter storms and it is crucial to prepare your home for it. Keep our number handy, 586-480-2400. If you suffer storm damage to your home or property, we can be there to take immediate action. We can help minimize secondary damages caused by severe storms.

Commercial Water Damage? We are Here to Help!

1/12/2021 (Permalink)

There's never a convenient time for fire or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we'll be there fast with the help you need.

How long should I expect water removal to take?

Businesses expect a time-efficient restoration of their premises. Water leaks can lead to loss of revenue, especially for those leasing properties. SERVPRO offers a commercial service that allows property managers to communicate directly with our crew chiefs throughout the service. We can provide you with informed information regarding the length of time we expect a water restoration to take. Equally, our technicians can work around the needs of your business. A space with an isolated area of water damage can allow you to keep your business running while working on the affected area.

Commercial Water Damage Services:

  • Arriving on-site within four hours of notification of loss
  • Institute of inspection, cleaning, restoration, and certifications (IICRC) qualified technicians
  • Twenty-four-hour emergency call line

Is drying the structure important after water removal?

Our services typically cover both the pumping out of the liquid and the drying procedure. Residual moisture can be very harmful to a structure, leading to mold growth, odor, or discoloration. SERVPRO technicians monitor a damaged area repeatedly to ensure that our methods are efficient and achieving the expected outcomes. It is not uncommon for crew chiefs to return every twelve to twenty-four hours to assess our drying procedure's effectiveness. We can also put in place more aggressive drying equipment if necessary, after job monitoring. 

Water Removal Equipment:

  • Water pumps to remove standing water
  • Truck-mounted or portable extractors for residual moisture
  • Dehumidifiers and air-movers for the drying process

Water Damage Timeline:

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

SERVPRO of West Sterling Heights has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.

Fireplace Safety

1/11/2021 (Permalink)

Now that we are in winter months, you may be using your fireplace to heat up your home. Residential fire safety is crucial, especially when you have open flames within in your home. It’s important to know that any type of fireplace, whether wood-burning, gas, or electric, creates potential danger to your home and loved ones.

Fireplace Safety Tips:

  • Open a window while the fire is it.
  • Be sure the damper or flue is open before lighting or starting a fire, and until embers have completely stopped burning, to draw smoke out of the house.
  • Check the damper by looking up into the chimney with a flashlight or mirror.
  • Use smaller pieces of dry and well-aged wood for home fire safety, avoiding wet or green wood, which cause more smoke and soot buildup in the chimney.
  • Have a professional check the chimney annually.
  • When cleaning a fireplace, remove ashes from previous fires, keeping levels of the to 1 inch or less for less smoke
  • Check for animal nests or other blockages that could prevent smoke from escaping.
  • Make sure the area around the fireplace is clear of anything that is potentially flammable.
  • Never leave a fire in the fireplace unattended and be sure it’s completely out before going to bed or leaving the house.
  • Home fireplace safety should include keeping a fire extinguisher on hand.

Fire and smoke damage is especially destructive. In many instances, your Saginaw property will also suffer from water damage from firefighting efforts. We specialize in both fire and water damage restoration; it’s the cornerstone of our business. SERVPRO of West Sterling Heights has specialized equipment, specific training, and certifications that allow us to restore your home to pre-fire condition "Like it never even happened."

Maintaining Your Sump Pump

1/11/2021 (Permalink)

If your home has a wet basement, you’re not alone. The American Society of Home Inspectors estimates that more than 60 percent of homes have issues with water in the basement. A sump pump can be an effective option for preventing water damage. Installed in a pit in the basement, these units sense when the water from rain or snow melt is rising in the pit and approaching the floor level. The incoming water is then pumped outside before it can damage the home or its furnishings. Sump pumps are relatively low-maintenance devices, but you can help keep your unit operational by inspecting it regularly. Steps in a regular maintenance program can include:

  • Checking the discharge line to make sure it is not stopped up or frozen. If necessary, unclog the air vent hole in the line.
  • Checking the inlet screen to ensure that it’s not clogged with residue and debris. Do this three or four times per year.
  • Making sure the float component is unobstructed and can move smoothly.
  • Scanning the pit and removing any visible debris, mud, or stones.
  • Testing the pump by slowly pouring a bucket of water into the pit. The float should rise with the water level, triggering the unit to start pumping. If pumping doesn’t begin, check to see that the unit is plugged in. Your float switch or check valve might also be at fault.
  • Going outside to see that water is discharging and flowing where it’s supposed to go – well away from your home.

Once a year, disconnect the pump from the power source and remove the unit. Flush it thoroughly with water to remove impurities and debris. While you have the pump out, also clean debris from the sump pit.  Reinstall the pump and reconnect the power source.  Test the unit by pouring a bucket of water into the pit and making sure the pump starts. If your unit has backup battery power, replace the battery every two to three years, or as directed by the manufacturer. Always refer to your pump’s instruction manual for specific information about maintenance and operation. More information about sump pumps is available from the Sump and Sewage Pump Manufacturers Association.

If your sump pump does fail, 586-480-2400 and a crew from SERVPRO of West Sterling Heights will come out and dry your basement and any other areas that are wet. 

Causes of Water Damage in Your Home

1/11/2021 (Permalink)

Being a homeowner, you know disasters can happen. Several circumstances can be cause for water damage in your home. From leaking pipes to defective appliances, it is crucial to recognize potential water damage causes. Below, are a few of the causes of water damage in your home.

Dishwasher

Your dishwasher can cause water damage if not properly sealed, the latch is broken, or it was loaded with the wrong soap. Make sure any leaks are immediately addressed and your dishwasher is repaired or replaced ASAP.

Washing Machine

The same goes for your washing machine. Perform regular checks, inspecting beneath the unit as well as behind it. Make sure all fittings are securely connected, and there are no leaks underneath. If you have an older washing machine that gives you frequent issues, consider replacing it with a more efficient model.

Air Conditioner

Your A/C removes moisture from the air and that moisture can build up within the unit itself. If not properly drained, that water could be slowly leaking into your home potentially ruining the flooring and drywall and, in many cases, introducing mold, which is always an emergency water cleanup situation.

Leaking Pipes

If you notice water pooling in the kitchen or bathroom, you may be dealing with a loose-fitting pipe under sink. Don’t wait to call a plumber. One leak can be a sign of other leaks in the home, too.

Clogged Drains

Clogged drains aren’t just annoying—they also cause water damage (and mold growth) if left unchecked. A clogged toilet can cause water to back up into the shower, sinks, or bathroom floor. Sewer water is extremely dangerous because it contains raw sewage and bacteria, requiring help from water damage cleanup companies.

Choose SERVPRO

We are water damage restoration specialists and are ready to restore your home back to pre-water damage condition. We are available 24/7 so that when a disaster strikes, we have your back.

Restoring Commercial Properties

12/18/2020 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. In many cleaning and restoration situations, immediate action is needed. An immediate response helps to minimize the damage and the cleaning and restoration costs. Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of West Sterling Heights arrives quickly and starts the water extraction process almost immediately.

Water damage events in Michigan are often complicated with several issues that require a fast and knowledgeable response. Whether it is a small water cleanup or a large-scale event, our team works quickly to assess each unique situation and isolate the damaged area. We provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day, or night.

We understand that every hour spent cleaning up is an hour of lost revenue and productivity. Therefore, when an emergency in your business arises, give us a call, and we will respond immediately. So, when an emergency arises in your business, give us a call and we’ll be there fast with the help you need.

Celebrating the Holidays During a Pandemic

12/18/2020 (Permalink)

With COVID-19 still running rampant, this holiday season will be different from seasons prior. As the state of Michigan continues to have restrictions on going out to eat and hosting large gatherings, it makes it challenging for families and friends to participate in their holiday traditions. With that being said, the CDC has come up with ways to celebrate the holidays in a safer manner.

According to the CDC, celebrating virtually or only with the people in your home is the safest choice this season. If you do gather with people outside of your home, consider having gatherings and activities outdoors.

Here are more safer celebration tips brought to you by the CDC:

When Attending a Winter Holiday Celebration:

  • Wear a mask.
  • Have conversations with the host ahead of time to understand their expectations.
  • Bring your own food, drinks, and utensils.
  • Stay home if you feel sick or have been near someone who may have been exposed to COVID-19.
  • It is okay if you decide to stay at home and social distance from others.

Hosting a Winter Holiday Celebration:

  • Set expectations with guests before celebrating together.
  • Limit the number of guests.
  • Clean and disinfect high touched surfaces.
  • Consider a small outdoor celebration.
  • Have unused masks handy.
  • Have a separate space for guests to wash their hands or have hand sanitizer available.
  • Cancel your gathering if you or someone in your home lives with you is sick or has been exposed.
  • It is okay to postpone or cancel your gather, do what is best for you.

Food and Drink Considerations:

  • Bring your own food, drinks, and utensils.
  • Avoid going in and out of areas that food is being prepared.
  • Use single-use options such ass salad dressing and condiment packets.
  • Have a touchless garbage can if possible.

Consider Other Winter Holiday Activities:

  • Host a virtual celebration with friends and family.
    • Schedule a time to eat together.
    • Host a virtual “ugly” sweater contest.
    • There are many apps that allow you to play a game virtually such as Houseparty.
  • Decorating activities
    • Decorate cookies or gingerbread houses with friends and family virtually.
    • Make holiday cards and crafts that does not involve contact with others.

For more information on safer celebrations, visit the CDC’s Winter Holidays website.

Your friends at SERVPRO are wishing you a safe and happy holiday season!

House Fire Safety Tips

12/18/2020 (Permalink)

One of the biggest fears of a homeowner is a house fire. Losing all your memories and belongings is devastating and heartbreaking. Without taking following proper fire safety tips, homeowners put more of a potential risk of losing belonging and even loved ones. We have provided a few fire safety tips to help prepare and prevent for the unimaginable.

Fire Safety Tips to Follow:

Regularly Check Smoke Detectors: Smoke detectors are extremely important to fire safety and should be installed in every bedroom and on every floor of your home. Homeowners should also do a monthly routine check to ensure they are functioning and replace them every 10 years or as directed by the manufacturer.

Create a Fire Escape Plan: Creating an evacuation plan for a house fire is a great way to ensure everyone in your household will know exactly what to do and can act efficiently if a fire breaks out. Plan out exit routes, meeting places, and for any special provisions your family members may need.

Learn How to Operate a Fire Extinguisher: There are many types of fire extinguishers to choose from, so it is advised to get the type you think will be most suited to your needs. Make sure you and your family completely understand how to use it in case of an emergency.

Never Leave Flames Unattended: Because open flames are so common in households, many homeowners forget the extreme dangers they can create. Whether it is from a cooktop or lit candle, a flame can spread to other surfaces within seconds, causing a fire to break out. It is crucial to never leave one unattended for any length of time.

Establish a Closed-Door Policy: Nighttime is a popular time for house fires to break out, which is why even sleeping with safety in mind is highly advised. Closing bedroom doors at night can significantly decrease the amount of time a fire takes to spread, giving everyone in your household more reaction time once the flames are detected.

For more fire safety tips, visit the Red Cross’s website to learn more.

Prepare Your Home for Winter

12/18/2020 (Permalink)

As we quickly head into winter, it is time to prepare your home for the cold weather. As we know, Michigan winters are long and brutally cold, it is critical to prepare your home to take on the state’s longest season.

Read the tips below to protect your home against winter:

Plan for a home energy audit: This should be done by a professional and will help you discover any problems with your home before colder weather comes.

Add insulation: Adding insulation to the attic, floors, or walls can help conserve more heat in the winter, especially in older homes.

Seal around windows: You could be losing heat around your windows. By having them properly caulked, you could potentially but your heating bill.

Lower your water heater temperature: By keeping the maximum temperature of your water heater lower, it will consume less energy and save money.

Keep your home temperature at least 65 degree: You want to make sure your pipes do not freeze and expand, resulting pipes to freeze and break. It is advised to cover outside faucets with insulation kits or installing leak detection systems.

Clean you gutters often: Clear your roof, gutters, and downpours so they can properly drain. If not taken care of, ice build-up or water overflow during a storm can cause severe damage to your home.

If you happen to suffer from water damage this winter, we are water damage restoration specialists and are ready to restore your home back to pre-water damage condition. We are available 24/7 so that when a disaster strikes, we have your back.

Causes of Commercial Water Damage

12/14/2020 (Permalink)

There’s never a convenient time for flooding or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. When a company suffers a water loss, and everyone is impacted. So here is a list of common water damage causes for commercial buildings.

  • Malfunctioning Sprinkler Systems: Fire sprinklers are great and can keep a building safe during a fire, if one accidentally goes off or breaks it can cause substantial water damage to the building, and assets in that building. It is recommended to get your sprinklers tested every few years. It is also beneficial to learn where the shut off is. If you or your building manager do not know where the shut off is, contact us about getting your building prepared with an Emergency Ready Profile.
  • Appliances: Just like in a home, most commercial buildings have appliances like hot water heaters, refrigerators, and toilets. All those things have the potential to cause a water loss. Have a plumber check fittings and pipes regularly.
  • Backed Up Sewer Lines: Sewer damages are extremely messy, and no one wants to deal with that. It is recommended to get your sewer lines jetted or cleaned every 18 months.

Not every disaster can be prevented, that is why we are here to help around the clock. We are water damage restoration specialists and are ready to restore your business back to pre-water damage condition. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.

Winter Weather Terminology

12/8/2020 (Permalink)

We are now entering Michigan’s longest season, winter. As we know, we have dealt with many brutal winters in the past, such as the polar vortex. With how 2020 is going, we never know what is going to be thrown at us next. With that being said, we should prepare and be ready to take on winter weather.

To start, let’s know some winter terminology brought to you by the National Weather Service. Winter Storm Products - We have all heard words like “warning”, “watch”, and “advisory”. We hear these things from our meteorologist, on the radio, and even from our peers. We all chat about the weather but what do these things actually mean? The National Weather Service has given us a list with some definitions:

Winter Storm WARNING: Snow, sleet, or ice are expected. Take Action!

Winter Storm WATCH: Snow, Sleet, or ice is possible. Be Prepared.

Winter Weather Advisory: Wintery weather is expected. Exercise Caution.

Freezing Rain: Rain that freezes when it hits the ground; creating a coating of ice on road, walkways, trees, and powerlines.

Sleet: Rain that turns into ice pellets before reaching the ground. Sleet also causes moisture on the road to freeze and become slippery.

For more information about winter storms, visit The National Weather Service.

The National Weather Service and the CDC are great resources to find how to prepare for many types of weather-related storms. When disaster does strike, please know are here to help around the clock. Cold weather, snow, and ice storms can cause severe damage to your home or business. When these types of disasters strike, you must immediate action is necessary to prevent additional damage to your property. We have the winter storm experience, expertise, and the resources to remediate damage caused by winter weather to help make it “Like it never even happened.”

Holiday Fire Safety

12/7/2020 (Permalink)

It’s that time of year where we are all fun of Christmas cheer! Even though the holidays are a bit different this year, safety is still a must. Christmas decorations are what help make the season bright, but they also present fire risks that can turn into a holiday disaster.

Here are holiday fire facts by the National Fire Prevention Association:

  • Electrical distribution or lighting equipment was involved in almost half of home Christmas tree fires.
  • More than two of every five (42%) home Christmas tree fires started in the living room. Five percent were chimney or flue fires. One-fifth (21%) of the decoration fires started in the kitchen. Sixteen percent started in the living room, family room or den.
  • Half (51%) of December home decoration fires were started by candles, compared to one-third (32%) in January to November.
  • Electrical distribution or lighting equipment was involved in almost half (45%) of home Christmas tree fires.
  • More than one-fifth (22%) of the Christmas tree fires, some type of heat source, such as a candle or equipment, was too close to the tree.

SERVPRO Holiday Safety Tips:

  • Check wiring on lights for breaks and wear. Replace worn strings and don’t exceed manufacturer guidelines for connecting multiple strands of lights. Don’t leave tree lights plugged in when you are away from home or when you go to bed.
  • Keep live trees well-watered to reduce the chance of a fire.
  • Use flameless candles. If you do use traditional candles, burn them in sturdy candleholders, well away from drapes and other flammable materials, and never leave them unattended or allow them to burn down to less than one inch in length.
  • Keep all decorations away from heat sources like radiators, portable heaters, fireplaces, etc.

It only takes a moment’s distraction or carelessness to turn a holiday celebration into a catastrophe. We hope these tips will be a reminder to families everywhere to make fire prevention a priority in their holiday preparations, so they can spend the season enjoying family and friends, not dealing with the aftermath of a fire.

Winter Water Damage

12/7/2020 (Permalink)

Michigan winters are known to be brutally cold and large amounts of snow is always expected. With below freezing temperatures. Snow, and ice, your home or business could be in jeopardy for water damage. It is crucial that you are aware of the hazards and can prepare, prevent or act quickly if faced with winter water damage.

FROZEN PIPES

A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your
property if not addressed quickly.

ICE DAMS

Ice dams can be a major problem during the winter season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roof ’s shingles and into the structure’s interior areas.

PREPARE YOUR HOME

  • If you own a home which is unoccupied during a cold period, ensure you have ample heating fuel and that the indoor thermostat, in all areas of the home, is minimally kept at 55 degrees and ensure that you have a trusted person check the home periodically during your absence.
  • Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes.
  • Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through unheated or uninsulated areas of your home.
  • Consider shutting off outdoor faucets. Find the shut-off valve in the basement or crawl space and turn it to “off .”
  • If you follow the previous step, then open the outdoor faucet to help ensure it drains completely and the inner valve is shut off.
  • Ensure gutters are clean and secure. Leaves and debris accumulate, causing a damming effect on gutters, which could lead to roof problems and water damage.

PREPARE YOUR BUSINESS

  • Check your business property for downed tree limbs and branches. Weather, such as wind, heavy rain, ice, and snow, can cause branches to fall, which could cause damage to the property and potentially cause
    personal injuries.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.
  • Inspect all handrails, stairwells, and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.

Cold weather, snow, and ice storms can cause severe damage to your home or business. When these types of disasters strike, immediate action is necessary to prevent additional damage to your property. Our team has the winter storm experience, expertise, and the resources to remediate damage caused by winter weather. If disaster strikes your home or business during the winter months, know that SERVPRO has your back.

Preparing for a Winter Storm

12/7/2020 (Permalink)

During extremely cold weather or snowstorms, staying safe and warm can be a challenge. As Michiganders, we know that winter brings freezing temperatures, power failures, and icy roads. To keep you and your family safe, you need to prepare your home for Michigan’s longest season.

Prepare Your Home:

  • Insulate any water lines that run along exterior walls so your water supply will be less likely to freeze.
  • Caulk and weather-strip doors and windows.
  • Insulate walls and attic.
  • Install storm or thermal-pane windows or cover windows with plastic from the inside.
  • Repair roof leaks and cut away tree branches that could fall on your home or other structure during a storm.

By preparing your home before a storm, it could help prevent or lessen the damage. In Michigan, we never know what type of weather we will get, so it is always important to be prepared and safe rather than sorry. For these long winter months, having a plan can protect your home against storm damage.

Before the Storm Hits:

The CDC highly suggests listening and watching weather forecasts regularly to keep updated on the storm. It is also recommended to have an emergency supply kit which includes emergency food and water supply. Even though we cannot always predict how bad a winter storm can be, sometimes watching/listening to a forecast can give you several days to prepare.

Bring Your Pets Indoors:

Don’t leave your furry friends outside to take on the storm. Bring them inside to them warm and safe. Also, make sure that your pets have access to unfrozen water and food.

For more information on preparing for a winter storm, visit the CDC’s website for helpful tips!

Cold weather and winter storms can cause significant damage with little warning. Regardless of the type of storm, our team can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

  • Cold temperatures
  • Heavy snowfall
  • Ice storms and freezing rain

No matter the winter storm damage, our team is ready 24/7 to make it “Like it never even happened.”

Celebrate Safely This Holiday Season

11/19/2020 (Permalink)

Local SERVPRO fire restoration specialists say use common sense and caution to help control risk of holiday season home fires!

In a year when large holiday gatherings may not be possible, fire damage restoration specialists at SERVPRO of West Sterling Heights say to focus on family decorating traditions and more intimate celebrations may take on extra significance. It is as important to keep safety top of mind with a small family gathering as it is with a large holiday party. We all enjoy bringing the glow of the holiday season to our homes with Christmas trees or menorahs and candlelight, but these statistics from the U.S. Fire Administration show how easy it is for home decorating to turn into a home disaster.

  • The top three days for home candle fires are Christmas Day, New Year’s Day and New Year’s Eve.
  • More than half of the home decoration fires in December are started by candles.
  • A heat source too close to the Christmas tree causes one in every four winter fires.
  • On average, one of every 52 reported home Christmas tree fires resulted in death.

In addition to exercising caution with candles and heat sources, it is important to follow manufacturers’ guidelines for holiday lighting. According to the National Fire Protection Association, electrical distribution, or lighting equipment was involved in 44% of home Christmas tree fires. Though Christmas tree fires may not be common, they can be devastating to more than the house itself. They can destroy irreplaceable photos, mementos, and family heirlooms and even cost lives. To help keep your holidays bright and your home and family safe, use common sense with candles and tree placement and follow these important home decorating guidelines.

  • Only use decorations that are flame-retardant or not flammable.
  • Check holiday lights each year for frayed wires or excessive wear.
  • Don’t link more than three strands of holiday lights.

In a year when so many of the things we take for granted have changed, we know people will still come together – in person or virtually – to celebrate family and holiday traditions. Stay safe’ has become a common expression in the context of public health, but this holiday season, we urge all Metro-Detroit home and business owners to think about ‘staying safe’ in their homes as they prepare for and enjoy the holiday season.

SERVPRO is an industry leader and provider of fire and water cleanup and restoration services. For more fire prevention and fire safety tips and information about fire and water damage restoration services, please visit www.SERVPROweststerlingheights.com or call 586-480-2400.

Get Your Emergency Storm Kit Ready!

11/19/2020 (Permalink)

Cold weather, snow, and ice storms can cause severe damage to your home or business. When these types of disasters strike, immediate action is necessary to prevent additional damage to your property. SERVPRO is always here to help and want to give you tips on a basic emergency kit in case the unpredictable happens.

In a year filled with the unexpected, one thing that 2020 has shown us is to always be prepared. Here are some basic you should have in your Emergency Storm Kit.

Basic emergency supply kit should include these recommended items:

  • Water (one gallon per person per day for at least three days, for drinking and sanitation)
  • Food (at least a three-day supply of non-perishable food)
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert
  • Flashlight
  • First aid kit
  • Extra batteries
  • Whistle (to signal for help)
  • Dust mask (to help filter contaminated air)
  • Plastic sheeting and duct tape (to shelter in place)
  • Moist towelettes, garbage bags and plastic ties (for personal sanitation)
  • Wrench or pliers (to turn off utilities)
  • Manual can opener (for food)
  • Local maps
  • Cell phone with chargers and a backup battery

Also look at ready.gov for more ideas on emergency kits! 

Michigan is known for its constant changes in weather, making our homes and businesses an easy target for winter storm damage. That is why we here at SERVPRO of West Sterling Heights are ready to help 24/7. We will work around the clock to get your property back to preloss condition.

Tips for a Leaking Roof

11/17/2020 (Permalink)

A major storm in Michigan can do serious damage to many properties, including the roof of your home or business. When it comes to a leaking roof, you will need a professional not only to fix the exterior but to repair your attic and ceilings. A roof leak may seem small, but it can potentially cause severe damage to your property.

Here is what you can do once a leak has been discovered:

Check the Roof

If your property has a shingled roof, check for missing shingles. That may give you an idea of how water is getting in. If water is coming through, puncture a small hole that will allow the water to flow out freely. If you leave it intact, water will spread over the ceiling which could cause it to sag and possibly collapse. A hole gives the water somewhere to go. Put a bucket underneath to catch the water and move furniture and other items out of the way.

Move Wet Items

Once belongings are wet, they need to be dried and disinfected. If there are no electrical dangers, launder furniture covers, bedding, and other washable items. Air out and clean furniture and rugs. Check for irreparable damage. If something is in poor condition, throw it away.

Dry Everything Well

From the attic on down, everything needs to be as dry as possible. Run fans or heaters or open windows to get air circulating through the area. Once everything is completely dry, then restoration work for the roof leak begin.

Call SERVPRO

A roof leak can cause substantial damage in hard-to-reach areas. Call the experts to evaluate the safety of your building before you attempt any repairs yourself. It is important to have everything dry and disinfected to prevent future problems. A damaged roof can cause extensive issues for your property. Cleaning up properly after storm damage ensures that you have a safe environment.

At SERVPRO, we are available 24/7 so that when a disaster strikes, we have your back.

Mold Growth in Your Business?

11/17/2020 (Permalink)

If your Metro-Detroit property has suffered water damage, you may be concerned about the potential for mold growth. Since mold spores live everywhere, it is especially important to address any wet areas after a water leak or flood. Mold spores travel through the air and attach to damp surfaces, which can lead to mold colonies if left untreated.

Important Tips to Remember About Mold Include the Following:

  • Mold can establish itself in as little as 24 to 48 hours.
  • Mold thrives in areas with high humidity, dim lighting, and low air circulation.
  • Mold can form colonies in as little as 1 to 12 days.

Mold Growth

If you suspect that mold is growing in your building, it is crucial to check areas that have sustained water damage. Whether the water is from a small, consistent leak or a major disaster, it can lead to conditions that foster mold. When the mold spores land in the correct environment, they begin feeding and breaking down materials such as wood, carpet, fabric, and sheetrock. This can lead to structural damage if not taken care of.

Mold Remediation

Professional cleanup and remediation services are essential to effectively handle mold growth, as experts have specialized equipment and training to detect and remediate the situation. Not only is it imperative to remove the existing mold, but it is also important to fix the source of the water feeding the mold. If the source of the water is not addressed, the mold will return and cause more damage, so this is a crucial step in mold prevention.

If you suspect mold, weather because of water damage, or just from damp conditions, you should call SERVPRO of West Sterling Heights as quickly as possible. We are always “here to help," and have the training, equipment, and expertise to take care of your mold problem. Our goal is to get you back to a clean, healthy home and make it "Like it never even happened."

Consult, Clean, and Certify

11/11/2020 (Permalink)

The Certified: SERVPRO® Cleaned program is centered around the three C's- Consult, Clean, and Certify.

Consult:

We will meet with the property owner to evaluate current cleaning processes, and propose additional services that SERVPRO® of West Sterling Heights can offer to minimize the potential transmission of COVID-19. We will also discuss how frequently these services should occur. Higher frequency service is recommended for businesses with high traffic and an inability to implement health screening of people entering the business.

Clean:

Standard services focus on cleaning and disinfectant application to limit the emergence of viral pathogens. This may include disinfectant application to frequently contacted touch points such as doorknobs, light switches, countertops, keyboards, and desks to minimize the potential transmission of COVID-19.

Enhanced services build upon standard services by adding cleaning and disinfectant application to less frequently contacted touch points. This would be implemented in the case of having a person that tests positive for COVID-19 or a person that may be exhibiting symptoms of the virus.

Certify:

A Certified: SERVPRO® Cleaned window cling with the last date serviced or a table tent would be placed at the site letting the people that enter your building know that your building has been cleaned by the professionals at SERVPRO® of West Sterling Heights. For more information, call us at 586-480-2400.

Preventing Frozen Pipes

11/2/2020 (Permalink)

Living in Michigan, we all know sub-zero temperatures are ahead. With frigid temperatures and winter storms coming, now is the time to learn more about how to avoid frozen pipes and water damage that can occur if those pipes expand and burst. Frozen pipes are actually very preventable, SERVPRO offers the following tips for preventing frozen pipes and mitigating potential damage that they can cause. 

To prevent frozen pipes and avoid any potential damage:

  • Insulate all exposed pipes in your property. Pay close attention to where pipes may be unheated, such as the basement, attic, garage, crawl space, and under cabinets in the kitchen and bathroom.
  • Maintain a consistent temperature through your house day and night.
  • Close any valves located inside that supply water outdoors and open outside valves to properly drain any excess water remaining in the pipes.
  • Remove, drain, and store hoses used outdoors.
  • In especially freezing temperatures, let your faucet trickle; running water is less likely to freeze.
  • If you will be leaving your home unoccupied for an extended period, leave the heat on and set to a temperature no lower than 55° F.

Thawing Out a Frozen Pipe:

  • If you turn on a faucet and only a few drips come out, you may have a frozen pipe. Typically, frozen pipes are found along exterior walls or where your water service enters your home through the foundation.
  • Leave the faucet on while treating any frozen pipes, as flowing water will help melt the ice.
  • Apply heat to the frozen section of the pipe by using an electric heating pad, an electric hair dryer, or wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, or other open flame device.
  • Check all other faucets in your home to see if you have additional frozen pipes. If one pipe freezes, others may freeze too.

Cold weather, snow, and ice storms can cause severe damage to your home or business. When these types of disasters strike, immediate action is necessary to prevent additional damage to your property. SERVPRO of West Sterling Heights has the winter storm experience, expertise, and the resources to remediate damage caused by winter weather. We are always here to help! 586-480-2400.

Preventing a Kitchen Fire

11/2/2020 (Permalink)

More home fires start in the kitchen than anywhere else. Every year, cooking was involved in an estimated 156,300 home fires that caused:

  • 470 deaths
  • 5,390 injuries
  • $1 billion in property damage

These Numbers could be greatly reduced if people paid more attention when they cooked and practiced simple fire safety behaviors.

Unattended Cooking is The Leading Cause of Kitchen Fires

  • Stay in the kitchen when frying, grilling of broiling food
  • Check food regularly – use a timer to remind you the stove/oven is On
  • If you must leave – turn the oven Off

Stay Alert To Avoid Stirring Up Trouble

  • Don’t use the oven or stovetop if you are sleepy, have consumed alcohol or are using drugs.

Hot Tips

  • Keep pot handles turned in
  • When you microwave food, open the container slowly to let steam escape and let food cool before eating
  • Cool a burn under water for 3 to 5 minutes and cover it with a clean dry cloth
  • If the burn is bigger than your fist, seek immediate medical assistance

Flammable Objects -Keep Away From the Stove

  • Keep anything that can burn a safe distance away from the stove
  • Clean up food and grease from burners and the stovetop
  • Wear short, tight-fighting, or lightly-rolled sleeves. If clothes catch fire, stop, drop and roll over and over or back and forth to put the fire out. Get medical help.

Be Ready To React Fast To a Cooking Fire

  • When in doubt – just get out!
  • If you try to fight fire with a fire extinguisher, be sure:
    1. Other people are leaving the home
    2. Someone is calling the fire department
    3. You have a clear exit path
  • If a small fire starts:
    1. Slide a lid over the pan
    2. Turn Off the burner
    3. Leave a the pan covered until it is completely cool
  • For an oven or microwave fire, turn off the unit and keep the door closed.  

If you do have a problem in the kitchen or any other room in the house give SERVPRO of West Sterling Heights a call.  We will clean up all Fire, Smoke and water damage. 

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